TekJobs · 3 months ago
Senior Salesforce Business Analyst
Boston, Massachusetts, United States
Full-time
Onsite
Senior Level
5+ years expTekJobs is seeking a Senior Salesforce Business Analyst to join their Home and Community Living application development team. This role involves supporting the implementation of Salesforce applications and acting as a liaison between business areas, technical teams, and vendor partners, with a focus on change management and service delivery.
Responsibilities
Evaluate business processes, anticipate requirements, and translate agency policies, rules, and needs into clear technical specifications
Provide change management support for system adoption, including user communications, role-based training, and development of knowledge base content
Support service delivery operations by triaging tickets, monitoring SLA performance, and ensuring consistent quality of incident resolution and enhancement delivery
Oversee implementation management activities, including minor enhancements, vendor patches, regression testing, and user acceptance testing
Document requirements specifications using standard templates and processes
Conduct integration and user testing to support quality assurance and change management
Deliver application training to ensure end users fully understand system functionality and can leverage Salesforce’s self-service reporting capabilities
Provide Level II production support, escalating to vendors only when necessary
Collaborate with the Support Governance Committee to triage enhancement vs. support requests and analyze service trends for continuous improvement
Manage change management issues related to new development requests and facilitate adoption across diverse stakeholder groups
Qualification
Required
Bachelor's degree in Information Systems, Business Administration, or related field, or equivalent work experience
A minimum of 5 years' experience in business analysis, IT service delivery, or system implementation, with strong knowledge of analysis and design standards
Experience with Jira or equivalent agile project management tools; ability to create tickets and run standard reports
Strong facilitation and communication skills, with the ability to engage diverse stakeholders
Proven track record of delivering clear, high-quality requirements that support scalable and maintainable solutions
Strong competency in Microsoft applications such as Excel, Visio, and Teams
Demonstrated ability to manage multiple priorities in a fast-paced environment while providing leadership to project teams
Highly analytical, self-motivated, and capable of independently identifying issues, documenting findings, and recommending solutions
Preferred
PMP, IIBA, and/or Prosci Change Management Certification preferred
Salesforce System Administrator certification highly desirable
Experience in change management and demonstrated ability to increase user adoption of new systems
Working knowledge of Salesforce workflows, reports/dashboards, and admin configuration highly desirable
Familiarity with ITIL or similar service management frameworks a plus
Company
TekJobs
TekJobs Is One of the Leading Job Portals Based in USA.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase