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Qualtrics · 3 months ago

Senior Manager, People Business Operations & Change Management

Provo, Utah, United States

Full-time

Hybrid

Senior Level, Lead/Staff

10+ years exp

Qualtrics is a leading software company focused on delivering exceptional frontline experiences and managing the Experience Management category for over 20K clients globally. They are seeking a Senior Manager for People Business Operations & Change Management to support the Chief People Officer in driving strategic projects, improving communication, and enhancing change management within the People organization.

ConsumerData IntegrationMarket ResearchSaaS

Comp. & Benefits

Responsibilities

Partner in building the strategy for the People organization

Build comprehensive project plans, including change management strategy and execution, to implement new or enhanced projects and programs

Responsible for identifying and operationalizing the operating rhythms of the org including quarterly business reviews, councils, steering committees, budget planning, headcount management and town halls

Partner with the People Leadership and Finance teams to manage headcount and budget across the organization

Partner on some Executive customer engagements to ensure the conversation will be set up for success and to drive the right level of thought leadership and connection

Ensure strategic projects are being run end to end and minimizing risks (i.e. HCM selection and implementation)

Proactively monitor and track the employee experience activities against milestones and metrics, escalating as required

Liaison to various business groups (Global Rewards, People Business Partners, Talent Acquisition, People Service Delivery, Workplace Experience, People Brand, People Development, Legal, etc.) to ensure thoughtful execution of change management

Responsible for ensuring X4 invites are drafted/sent, any materials for presentations are crafted in a way that is authentic and genuine highlighting Qualtrics technology

Closely partner with the Chief People Officer on other projects as needed

This role might be required to travel up to a maximum of 5 days per month in an ordinary calendar month

Qualification

Change Management StrategyHuman Resources ExperienceProject ManagementExecutive EngagementCross-Functional CollaborationEmotional IntelligenceTime ManagementPresentation SkillsWritten CommunicationVerbal Communication

Required

10+ year's experience driving complex large scale global projects with experience in Human Resources and business operations, and/or program management

Demonstrated experience in project management throughout the entire life of a project, including defining the project, identifying required resources, selecting and training the team, monitoring deliverables and performance against objectives, making adjustments where necessary, providing feedback and recognition, delivering the final 'product' and creating process documentation

Experience building and executing change management strategy, including identifying sponsors, developing the training, managing through resistance, tracking progress and analyzing results

Previous leadership experience in HR/People Team or Employee Experience, particularly in a matrix organization with cross-functional collaboration

Demonstrated business acumen and the ability to connect the dots between people, customers, and products

Demonstrated ability to engage with executives

Experience in working work independently and cross functionally