Part-Time Technical Support Specialist - Draper, UT jobs in United States
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ProdataKey ยท 3 months ago

Part-Time Technical Support Specialist - Draper, UT

positionPDK
timeFull-time, Part-time
remoteOnsite
seniorityNew Grad, Entry Level

ProdataKey is a growing Utah technology company seeking a Technical Support Specialist to provide telephone support to their dealers. The role involves managing support processes, answering inbound calls, and creating documentation for a self-help knowledge base.

Cloud ComputingSecuritySoftware
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Growth Opportunities

Responsibilities

Answer inbound dealer support calls
Utilize support processes to streamline the customer support experience
Manage processes around: Validate and authorize defect reports on issues found
Enter RMAs
Chat monitoring
Document creation for dealer self-help knowledge-base
Other special projects as assigned

Qualification

Technical SupportLow Voltage WiringNetworkingSecurity EquipmentMicrosoft OfficeGoogle SuiteCommunication SkillsTeam Management

Required

Exceptional communication skills; Verbal, Written, Phone
Previous support management of team or teams
Low Voltage, Networking, Security Equipment, or Door Hardware experience a plus
Proficient in Microsoft Word, Excel, and Outlook
Proficient in Google (Docs, Email, Calendar, Etc)

Company

ProdataKey

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ProdataKey provides cloud-based access control and SaaS services.
dateFounded in 2011
location
Draper, Utah, USA
people-size51-200 employees
web-link
https://www.prodatakey.com

Funding

Current Stage
Growth Stage

Leadership Team

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Evan Orme
Chief Technology Officer
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Cole Nebeker
Partner Success Manager
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Company data provided by crunchbase