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Community Action, Inc. of Rock and Walworth Counties · 3 months ago

Permanent Supportive Housing Program Coordinator

Beloit, WI

Full-time

Onsite

Mid, Senior Level

$22/hr - $23/hr

4+ years exp

Community Action, Inc. of Rock and Walworth Counties is dedicated to providing services to homeless individuals and those at risk of homelessness. The Permanent Supportive Housing Program Coordinator will oversee case management services, assist participants in achieving housing stability, and ensure program integrity through effective coordination and support.

Child CareEducationHealth Care

Responsibilities

Initiative: Self-starter requires minimal supervision, requests additional assignments or responsibilities; suggests and implements improved work methods

Relationships: Projects a positive attitude and relates effectively with others to build strong working relationships built on a foundation of honesty, compassion and respect. Promotes and maintains appropriate professional boundaries

Problem Solving: Identifies problems, secures relevant information, and implements solutions

Planning and Organizing: Establishes and manages work priorities; efficiently allocates time and utilizes available resources appropriately; effectively handles multiple assignments

Attention to Safety: Assists in the creation of a safety culture by working in a safe manner; reports unsafe situations and accidents; follows safety procedures; requests and uses safety equipment and safety techniques; and participates in safety training

Attendance/Punctuality: Team member is on time and prepared for meeting with participants and stakeholders internal and external to the organization. Regular scheduled attendance is mandatory

Meet face-to-face with participants at a frequency as required by program funder through home or office visits

Assess participants’ strengths, needs, and goals and develop correlating Housing Stability Plans

Notify the homeless liaison at school of origin and school in district of family’s situation once a release is obtained

Support and monitor participants in achieving action steps toward self-sufficiency goals identified in the Housing Stability Plan

Ensure participant awareness of behaviors that may put their housing and further program participation at-risk

Maintain confidential individualized files for each participant with all program-required forms/paperwork and up to date case notes

Coordinate participant program services with internal and external service providers

Complete required forms, paperwork and documentation associated with operation of program services

Perform data entry of required participant information into -HMIS and CAP60 in a timely manner

Work on leasing issues

Monitor program unit conditions for safety, cleanliness, and maintenance monthly during home visits

Provide leadership to program staff including facilitation of individual/group meetings to review case status, service delivery plans, data, and reporting requirements

Provide support and assistance to other housing staff as needed

Ensure case management responsibilities are being effectively carried out

Ensure staff compliance with program service requirements

Oversee the participant transition process; entry and exits

Review and make recommendations to Program Manager regarding participant related issues involving disciplinary actions, termination, program policy exceptions and consumer complaints

Provision of guidance on team spending to meet budget and funder requirements

Work with Program Manager to identify areas of concern related to overall provision of effective case management services, services to specific participants and program service-related challenges or barriers

Participate in local and state program meetings/trainings as requested (WIBOS, HUD trainings, etc.)

Assist with the development and implementation of program improvements

Establish linkages with community agencies and service providers collaborating with them to enhance program services. Provide presentations as requested

Provide support on funder applications, presentations and monitorings

Assist the Program Manager in completion of required reports

Build and maintain working relationships with other service providers related to service delivery on behalf of Community Action programs

Coordinate participant program services with other internal and external service providers

Act as contact for school districts/early childhood education programs if issues, concerns, or changes to processes/law/procedures occur related to McKinney-Vento education services

Provide the school districts/early childhood education programs with contact information and connection to Coordinated Entry

Support document collection for funding proposals, funding source reporting and provide public speaking requests as needed

Develop and maintain positive working relationships with funding sources, community partners, participants, and peers

Consistently review strategy and objectives for ongoing program development to develop systems to improve program operations, coordination, and collaboration among staff

Attend staff, department, agency, and local community meetings as required

Qualification

Case managementSocial work certificationCommunication skillsOrganizational skillsInterpersonal skillsMicrosoft applicationsManagement Information SystemsSocial servicesBasic math skills

Required

A bachelor's degree in social work or a related field or

Four years case management experience working with low-income individuals/families and poverty issues, including housing instability, in a progressive leadership role

Appropriate equivalent combination of education and work experience may also be accepted

Requires excellent listening, verbal, and written communication skills, with strong attention to detail and accuracy

Ability to establish rapport and relate sensitively to multiracial and multicultural individuals

Ability to effectively present information in one-on-one and small group situations to participants

Knowledge of basic math: add, subtract, multiply, divide, fractions, and percentages

Ability to interpret a variety of instructions in written, oral or diagram form, to solve problems requiring decision-making skills within department guidelines

Access to reliable, licensed, insured driver and transportation required

Must possess strong interpersonal, organizational, and independent work skills

Ability to work independently and collaboratively with diverse staff and participants and provide services in a structured, yet individualized, creative, and non-judgmental manner

Must possess experience with office equipment and procedures and basic budget and financial transaction procedures

Must have computer background and experience with Microsoft applications and internet

Ability to proficiently utilize Management Information Systems, data entry

Knowledge of local social service resources

Ability to maintain confidentiality of records/information and establish priorities