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Macy's · 3 months ago

Seasonal Retail Commission Sales Associate - Fine Jewelry, Patrick Henry

12300 Jefferson Avenue, Newport News, VA, 23602, US

Full-time

Onsite

Entry Level

1+ years exp

Macy's is a storied retail company that has been a part of American culture for over 160 years. They are seeking a Fine Jewelry Sales Colleague to provide exceptional customer service, promote products, and build lasting client relationships in the Fine Jewelry and Watch Complex. The role involves meeting sales goals, supporting inventory activities, and ensuring the presentation of merchandise is impeccable.

Consumer GoodsFashionRetail

Responsibilities

Provide outstanding customer service in the Fine Jewelry and Watch Complex

Help customers find the perfect piece to celebrate life’s special moments

Demonstrate superior product knowledge to educate and assist customers

Focus on building lasting client relationships through consultative selling and genuine hospitality

Promote loyalty and warranty programs

Support inventory and fulfillment activities

Ensure the security, accuracy, and impeccable presentation of merchandise

Work closely with the team to achieve sales goals and support special events

Maintain a clean, organized, and prepared sales floor for customers

Review sales goals and stay up to date on current trends and promotions

Create friendly, personal conversations to build customer relationships

Ensure proper processing, presentation, organization, storing, and replenishment of stock

Share Loyalty program benefits and ensure customers have all they need

Qualification

Product knowledgeCustomer serviceSales experiencePoint-of-sale technologyClienteling toolsCommunication skillsTeam collaborationFlexibility

Required

Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality

Must be able to understand and communicate effectively with customers, co-workers, and supervisors

Must be able to read and understand employment policies and safety rules/procedures in English

Provide product recommendations, assisting with fittings and digital shopping tools, and creating a welcoming, knowledgeable, and supportive shopping experience

Drive sales and operational excellence by leveraging product knowledge, participating in vendor training and events, using point-of-sale tools effectively, and ensuring accurate stock presentation, replenishment, and asset protection compliance

Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education

In addition to sales goals, achieving Client and Protection plan goals

Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits

Meeting and surpassing daily sales goals by delivering exceptional service

Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience

1-2 years of related experience required

This position requires talking, lifting, constant moving, standing, and reaching with arms and hands

Standing for at least two consecutive hours, lifting at least 25lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level

Requires close vision, color vision, depth perception, and focus adjustment

Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions