NEOGOV · 3 months ago
Utility Billing & Customer Specialist
City Hall - 1134 F St. Lewiston, ID
Full-time
Onsite
Mid Level
$40K/yr - $58K/yr
3+ years expNEOGOV is seeking a detail-oriented, customer-focused professional to join their utility billing department. In this key role, you'll be responsible for accurate utility billing, resolving customer inquiries, processing payments, and supporting account management functions.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Courteously and professionally greets and responds to incoming phone calls through the central telephone system; assist customers in person, on the phone, and through email with questions regarding utility billings, utility fees, services, City codes, and policies; direct calls and customers to the appropriate department or individual; receive and resolve complaints or escalate them as needed
Communicate and listen to customers effectively
Daily opening and reconciling of cashiering system
Receive and process utility and monetary payments made to the city through the cashiering system
Perform an annual cash audit for all City cashiering systems
Support the Financial Services Manager in preparing bank reconciliations and deposits from City Hall and satellite cashiering systems
Consolidate daily cash recap totals, ensure accuracy, and balance to Tyler cashiering
Responsible for taking deposits to banking institutions and verifying deposit receipts
Act as a back-up for returned items from banks, collect funds to cover the original item plus assessed fees, and redeposit; maintain spreadsheet and file of all returned checks and take appropriate actions on habitual offenders
Prepare and maintain petty cash funds and disburse reimbursements to City employees; balance receipts and cash; process requisitions allocating costs to appropriate City department accounts to replenish the fund
Update rates, utility billing information, and forms on the city website
Process new owner packets and send them to customers via email or U.S. Postal Service, submit updated information to the sanitation company
Review and update customer records, including address changes and corrections in Munis, based on National Change of Address (NCOA), Non-CASS (Coding Accuracy Support System), and Locatable Address Conversion System (LACS) reports provided monthly by the printing and mailing contractor
Process return mail and make necessary updates to customer records
Provide support for online customer accounts, auto-payment enrollment, and account updates
Act as backup for processing utility billings, delinquent notices, service requests, meter checks, adjustments, and sanitation billing functions
Pick up City mail at the post office and distribute it to appropriate departments
Assist with sorting and processing incoming and outgoing mail, including operating and balancing the postage meter
When requested by the customer, generate and mail credit balance statements to ensure timely communication of account balances
Issuing dog and bike licenses, enter information into the appropriate system ensuring records are maintained accurately
Assist other division staff members as necessary to maintain efficient operations and meet established timelines
Prepare and maintain computerized and manual records related to customer service activities, account audits, billings, delinquent payments, and accounts
Operate a variety of office equipment, including a calculator, postage meter, cashiering system, computer, scanners, copiers, printers, binding machine, and other equipment as assigned
Performs other duties as assigned
Qualification
Required
Graduation from high school or GED
A combination of at least three (3) years of progressively responsible experience in one or more of the following areas: accounting, cashiering, accounts receivable, billings, collections, and/or professional customer service
Possess a valid driver's license
Must successfully pass City of Lewiston background check (including references, credit, criminal history, and driving record)
Working knowledge of general business office and telephone etiquette, equipment, and procedures
Ability to operate a computer with demonstrated proficiency using databases, word processing, and spreadsheet software applications
Understand and comply with all applicable codes, policies, and procedures; interpret and explain utility billing codes, rates, policies, and procedures
Communicate clearly and professionally to effectively manage difficult customer interactions
Perform complex mathematical calculations with accuracy
Apply proper grammar and spelling skills
Read and comprehend written documents and instructions; and follow oral instructions effectively
Consistently display a cooperative attitude and work harmoniously within a team-oriented environment
Demonstrate professionalism and respect when interacting with City employees, the public and other organizations
Maintain a work environment that supports collaboration, teamwork, and mutual respect
Perform all essential and marginal functions as assigned accurately and in a timely manner
Maintain regular and punctual attendance
Sufficient body mobility, flexibility, balance, and vision, with or without reasonable accommodations, to perform duties in an office environment
Sufficient dexterity of hand and fingers to operate a computer or related equipment
Preferred
Additional coursework in business, bookkeeping, or accounting is desirable
Experience in a utility or government setting is preferred but not required
Benefits
Health Plan - A high quality, affordable health plan that includes medical, dental, vision and prescription coverage administered by Regence BlueShield of Idaho and Delta Dental of Idaho. The City pays 100% of the premium for employees and 80% of the premium for dependents.
Public Employee Retirement System of Idaho (PERSI) - PERSI, one of the best pension plans nationwide, ensures our employees have first-class, reliable retirement. Employees can also contribute additional funds to PERSI Choice 401(k), Nationwide 457, ICMA 457, or ICMA Roth IRA through payroll.
Holiday Leave - Employees enjoy 13 paid holidays throughout the year including a floating holiday to use on a day of their choosing.
Vacation/Sick Leave - Employees accrue vacation and sick leave at competitive rates.
Basic Life Insurance - Upon hire, employees are enrolled in basic life and accidental death and dismemberment policy at no cost to them.
Employee Assistance Program (EAP) - Available to all employees, the EAP, provides a variety of free services, including anything from visits with a mental health provider to finding quality pet care.
Wellness Incentive Program - Employees are eligible to particpate in an annual Wellness Program with quarterly incentives including an additional day off.
Optional Benefits - Other optional benefits avaiable to employees include Flexible Spending Accounts (FSAs), Life Insurance, and Short & Long Term Disability.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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