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Matheson LLP · 3 months ago

Packaged Gases Customer Service Representative

Portland, OR

Full-time

Onsite

New Grad, Entry Level

$26/hr - $26/hr

Matheson is one of the largest compressed gas providers in the world, offering a wide range of products and services for various industries. The Packaged Gases Customer Service Representative will manage sales campaigns, conduct customer satisfaction surveys, and work closely with sales and marketing teams to enhance customer engagement and business opportunities.

Financial ServicesLegalLending

Responsibilities

Place outbound calls with the prime purpose of scheduling appointments for sales with new or existing customers, notifying sales of committed appointment times and then following up with a courtesy call to determine customer satisfaction/needs

Provides quotes or completes the sale, if campaign appropriate to directly gain new business

Probes and identifies problematic situations/opportunities that could protect or yield new business for MTG and communicates the information to the appropriate function for follow up

Restocks store merchandise as needed. Arranges stock on shelves or racks in sales area and keeps merchandise in order. Marks or tickets merchandise

Manages requests for products, price and technical information

Assist in warehouse in shipping & receiving, inventory stocking, cleaning, labeling, or other tasks

Maintains showroom cleanliness by procedures set forth by management

Identifies sources of leads and manages the pre-qualification process in collaboration with sales and corporate marketing

Tracks result of outbound campaign efforts

Backs up inbound customer service, as needed

Comply with all DOT and OSHA regulations

Ensure all safety rules are strictly observed

Perform other projects and duties as assigned

Qualification

Customer service skillsOutbound calling experienceMicrosoft Office proficiencyOrganizational skillsMathematical skillsEffective communicationWork independently

Required

High School Graduate with diploma and/or prior experience in outbound calling/inside sales, outside sales or marketing desirable

Excellent customer service skills. Ability to establish and manage customer relationships

Ability to work independently and under some pressure to meet deadlines

Demonstrates a clear and effective speaking manner for the purpose of explaining information to customers and employees

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Ability to learn MTG's business/product types/organization/transaction systems

Excellent Telephone Communications Skills

Excellent Organizational Skills

Intermediate level knowledge of Microsoft Office applications (Word, Excel, Outlook E-mail)

Benefits

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k)

401(k) matching

Flexible schedule

COMPANY PAID life insurance

Company

Matheson LLP

Established in 1825 in Dublin, Ireland and with offices in Cork, London, New York, Palo Alto and San Francisco, almost 900 people work across Matheson’s six offices, including 127 partners and tax principals and over 600 legal, tax and digital services professionals.

Founded in 1825