Atlanta Airlines Terminal Company, LLC (AATC) · 3 months ago
Communication Center Coordinator
Atlanta, GA
Full-time
Onsite
New Grad, Entry Level
$46K/yr - $46K/yrAtlanta Airlines Terminal Company, LLC (AATC) is responsible for operations at Hartsfield Jackson Atlanta International Airport. The Communication Center Coordinator manages and coordinates communication activities, serving as the frontline point for calls and requests, while ensuring effective communication and documentation of concerns impacting passengers and airport operations.
Building MaintenanceFacilities Support ServicesProfessional Services
Responsibilities
Coordinate communication activities and asset distribution associated with system-initiated Fire Alarms or possible fire situations including but not limited to reports of smoke, smell of smoke, gas odors, etc
Coordinate and communicate activities related to passenger and other airport injuries
Monitor all systems including the fire alarm system (FIKE), Metasys (escalators) and the building management system (BMS). Coordinate response to system identified issues such as fire alarms or escalator/elevator issues
Receive telephone and radio communications from internal/external customers and communicate information to appropriate team/organization to remedy situation in a timely manner
Manage and input necessary data and communications into Enterprise Asset Management System (EAMS) as well as the Supervisor Shift Log
Receive, record and release Lost & Found items after normal business hours in accordance with AATC’s Lost & Found policies and procedures
Responsible for issuing and logging operational keys to requesting parties
Support continuous process improvement by studying processes and procedures to identify causes for non-compliance, communicating findings and ensuring corrective action
Ensure all health, safety and security procedures are adhered to and areas of concern are reported to the appropriate parties in a timely manner
Establish/maintain working relationships with the internal/external customers and other departmental AATC team members to ensure the highest level of communications and customer service
Continuously review the performance of AATC partners to ensure that services rendered meet contract specifications. Notes deficiencies, initiates corrective action, and follows up to ensure that work is promptly performed in a satisfactory manner
Perform assigned Preventative Maintenance checks and related activities in AATC parking lots as well as other AATC oversight areas
Respond to internal/external customer requests through coordination with concessions, partners, and maintenance services
Qualification
Required
High School Diploma or any equivalent combination of training, education, or experience
Related experience in a call center/dispatch environment
Able to work a flexible schedule (nights, weekends, and holidays)
Must be able to pass requirements for approval for an ATL badge with customs seal. This includes a 10-year background search by fingerprint analysis
Benefits
Competitive compensation
An excellent benefits package
Company
Atlanta Airlines Terminal Company, LLC (AATC)
AATC’s Mission Statement We resolve to deliver “world class” performance in airport facility maintenance and operations.
Founded in 1979
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase