Unlimited Biking · 3 months ago
Front Desk + Bike Handler - Hilton Head Island, NC
Hilton Head Island, SC
Part-time
Onsite
New Grad, Entry LevelUnlimited Biking is the best bike rental, tour and city experience company operating in multiple cities across the United States and globally. They are seeking a personable and friendly team member to handle front desk duties and bike handling, ensuring a high level of customer service and a seamless check-in process for guests.
Leisure Travel & Tourism
Responsibilities
Provide high level customer service and hospitality to clients
Keep front desk clean, presentable and stocked with appropriate materials and supplies needed for a busy day
Keep the bikes, helmets, other equipment and the store clean, presentable and stocked with appropriate items
Greet and welcome guests as they enter and depart
Upsell services during interactions while maintaining a friendly exchange
Answer questions and address complaints while communicating with the team and management appropriately
Greeting customers and assisting customers with adjusting their bike rentals
Stacking, moving and lifting bikes throughout a fast-paced and active shift
Communicate with team about any issues or concerns
Work as a cohesive team with all staff members to ensure efficiency and camaraderie
Maintain a positive attitude and take initiative
Provide support to the tour guides to ensure a successful tour checkin process
Maintain product knowledge for our locations and services
Facilitate delivery reservations for local clientele
Maintain brand standards for the business across all categories including appearance, atmosphere and culture
Qualification
Required
Provide high level customer service and hospitality to clients
Keep front desk clean, presentable and stocked with appropriate materials and supplies needed for a busy day
Keep the bikes, helmets, other equipment and the store clean, presentable and stocked with appropriate items
Greet and welcome guests as they enter and depart
Upsell services during interactions while maintaining a friendly exchange
Answer questions and address complaints while communicating with the team and management appropriately
Greeting customers and assisting customers with adjusting their bike rentals
Stacking, moving and lifting bikes throughout a fast-paced and active shift
Communicate with team about any issues or concerns
Work as a cohesive team with all staff members to ensure efficiency and camaraderie
Maintain a positive attitude and take initiative
Provide support to the tour guides to ensure a successful tour checkin process
Maintain product knowledge for our locations and services
Facilitate delivery reservations for local clientele
Maintain brand standards for the business across all categories including appearance, atmosphere and culture
Open to learning and adapting
Able to stay positive, outgoing, and energetic while working on their feet in a fast-paced environment
Experienced in customer service, operations, tourism or similar position
Proficient in English (oral and written), multilingual is a plus
Strong in communication and people skills
Able to prioritize and multi-task, initiating tasks and performing duties without direction
Equipped with a positive, can-do attitude
Part-time employees must have at least 3 days of availability week over week, totaling 25 hours, with at least one of those days being a Saturday or Sunday
All employees are expected to be available to work peak shifts during our busier season (March-November)
Preferred
Relevant experience with bike riding, bike handling, or retail sales
Company
Unlimited Biking
Unlimited Biking is the premier bike rental, tour, and experience company with 17 locations across world.
Founded in 2010
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Hakan Ugdur
CEO
Company data provided by crunchbase