Accuflow Systems, Inc. · 4 months ago
Inside Customer Service Representative
Frederick, MD
Full-time
Onsite
Entry, Mid Level
2+ years expAccuflow Systems, Inc. is a company founded in 2001 to support the sourcing needs of mid-Atlantic biopharmaceutical manufacturing. They are seeking an Inside Customer Service Representative to maintain positive customer relationships, handle inquiries, process orders, and resolve any issues related to delivery or paperwork.
BiotechnologyHealthcareManufacturingPharmaceuticalHealth Care
Responsibilities
Maintain and cultivate positive customer relationships
Handle all inquiries/contacts in a professional manner
Provide price and availability on any standard or specialty items directly to customers
Work directly with manufacturers to schedule and expedite purchase orders
Maintain stock material and replenish parts when necessary
Work directly with sales representatives to resolve issues or complaints from customers
Take and solicit orders from customers over the phone and via e-mail
Process orders via order entry system, from stock or by directly sourcing from suppliers
Expedite orders and maintain contact with customers and suppliers
Resolve any order problems related to delivery or paperwork issues directly with customers and suppliers
Follow up on orders to assure critical deliveries
Work in concert with the outside sales team; funnel leads/opportunities to the sales team
Resolve product issues or determine product needs over the phone or via e-mail
Follow all safety procedures, guidelines, and SOPs
Qualification
Required
High school diploma, GED, or equivalent reading and writing skills
Two to three years' experience in materials management or equivalent education/experience
Driver's license
Good judgment about people; customer service oriented; ability to deal with vendors
Able to utilize PC and office application software
Knowledge of automated shipping and inventory systems
Benefits
Medical, Dental and Vision insurance (among other plans)
Competitive 401(k) matching program
Career growth opportunities
Employee referral program
Paid time off and holidays
Parental leave
Company
Accuflow Systems, Inc.
Was founded in 2001 to support the sourcing needs of mid-Atlantic biopharmaceutical manufacturing.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase