Customer Service Representative jobs in United States
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CarShield ยท 12 hours ago

Customer Service Representative

positionGreater St. Louis
timeFull-time
remoteOnsite
seniorityEntry Level
money$17/hr - $19/hr
date1+ years exp

CarShield is seeking talent to join its growing Customer Service team. This role is responsible for handling incoming calls from existing customers and dealing with a wide variety of customer issues.

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Growth Opportunities

Responsibilities

Answering inbound calls from existing customers
Assisting customers with general inquiries, making payments, and questions regarding claims
Handling customer concerns and escalating issues as needed, ensuring all efforts are made to retain existing customers
Working with finance and administration
Maintaining a consistently positive attitude and customer first approach to deliver stellar service to all customers
Maintaining current knowledge of products and services offered
Other tasks as assigned

Qualification

Customer service skillsCommunication skillsCall center experienceMulti-taskingBasic computer skillsHighly coachableBilingual (English/Spanish)Attention to detail

Required

Ability to work on-site at our headquarters in St. Peters, MO
Strong attention to detail and the ability to follow directions
Ability to present oneself well over the phone
Excellent customer service skills
Strong communication skills
Highly coachable
Ability to effectively multi-task
1+ years' experience in a call center environment
Basic computer and typing skills
Must be able to be licensed by the State of Missouri (application process and fee supported by company)

Preferred

Bilingual (English/Spanish) a plus

Benefits

Group Insurance (Medical, Dental, Vision, Life, etc.).
401k with Employer Match.
Paid Time Off at 6 months.
Discounted CarShield policies.
Discounted Tuition at Lindenwood University.
Professional Development Opportunities.
Basketball, table tennis, billiards, and other recreation on-site.
Gym facilities, with the option to take classes led by on-staff personal trainer (at St. Peters headquarters).
And more!

Company

CarShield

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CarShield is a company that offers several car service plans to suit your needs.
dateFounded in 2005
location
St Louis, Missouri, USA
people-size1001-5000 employees
web-link
https://carshield.com

Funding

Current Stage
Late Stage

Leadership Team

R
Ron Kanterman
Chief Financial Officer
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Mark Travis
Chief Strategy Officer (CSO)
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Company data provided by crunchbase