FinThrive · 4 hours ago
Director, ARO Operations
Plano, TX
Full-time
Onsite
Director/Executive
10+ years expFinThrive is advancing the healthcare economy. The Director, ARO Operations will lead the AR Optimizer team to drive operational excellence, support business development, and oversee customer relationships to maximize value delivered to customers.
BillingConsultingHealth Care
Responsibilities
Performance planning and development: setting clear goals, identifying areas for improvement, and creating plans to enhance employee skills and performance, ultimately aligning individual goals with organizational objectives
Lead, manage, motivate ARO Operations team
Serve as product SME and escalation point for major client issues and directly engage customers as needed to support owned function
Support business development and sales enablement efforts including crafting proposal offerings, advising on SOW/contracts, executing on go-to-market campaigns, securing and maintaining references, with support from extended team
Own operationalization and commercialization of ARO solutions; partner with Product and other teams on building needed documentation, programs, and workflows
Drive process optimization and revenue growth within ARO
Advise and consult customers, prospects, internal teams on solution and best practices during pre-sales, implementation, and steady state support
Partner with implementation to onboard new clients and own steady state customer success post-implementation
Work with customers and internal teams to build customer success plans, establishing critical goals to aid the customer in achieving their objectives
Define and improve solution KPIs, other quality and success metrics; Improve NPS, KLAS ratings, client retention, client usage, and adoption through systematized feedback loops and increased emphasis on product stickiness
Qualification
Required
10 + years' experience as a successful operational leader; to include leading managers in performance planning and development
6+ years' experience in Healthcare RCM environment (healthcare technology, healthcare services, EHR/EMR, healthcare information systems, provider operations, Knowledge Source, or healthcare technology utilization)
A growth minded perspective and vision; ability to think strategically and proactively to provide innovative solutions
Proven ability to lead others via influence, as well as through direct reporting relationships
Ability to draft, implement, and review policies as needed within ARO Organization
Ability to work and communicate with C-suite level stakeholders (internal and external) to effectively impact decision making, adoption and utilization of solution, and execution against key initiatives
Strong decision-making skills in the absence of perfect data; deals well with ambiguity and drives innovative approaches to problem solving
Ability to operate with little to no supervision in a complex and dynamic environment
Proven experience managing multiple competing priorities, ability to delegate to others
Exceptional communication, listening, and collaboration skills
Preferred
Bachelor's Degree or equivalent experience
Previous experience operationalizing and growing revenue recovery solutions
Knowledge of provider and payer operations, challenges, technologies and key business issues
Understanding of the importance of team development; advancing training, skills, etc. that allow for scaled operational capability
Benefits
Career growth opportunities in healthcare finance and revenue cycle management
Competitive salary, benefits, and a supportive team culture
Company
FinThrive
FinThrive is a revenue management company that provides medical billing and coding services.
1001-5000 employees
H1B Sponsorship
FinThrive has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (31)
2024 (24)
2023 (22)
2022 (7)
Funding
Current Stage
Late StageLeadership Team
Brad Rennick
Chief Customer Officer
Recent News
Company data provided by crunchbase