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Giant Food · 4 hours ago

Customer Service Manager - Store Admin - 0109

Westminster, MD

Full-time

Onsite

Mid, Senior Level

$63K/yr - $97K/yr

Giant Food is a well-established grocery company with a focus on innovation and customer service. They are seeking a Customer Service Manager to oversee store operations, manage staff, and ensure excellent service delivery while fostering community relations.

Food and BeverageFood Processing

Responsibilities

Experience Managing People, Departments And/or Whole Stores

Proficiency in scheduling, ordering, inventory, payroll, P&L analysis, project management, and personnel management

Knowledge of employment law, interview techniques, and general retail hiring practices

Excellent communication, interpersonal, leadership, and organizational skills

The ability to acquire and keep the confidence of associates, customers, and management alike

Experience managing an effective community relations program

Staffers must be willing to work required hours, travel and take assignment within the regional business areas (Washington/Virginia/Maryland/Delaware)

Qualification

People ManagementP&L AnalysisProject ManagementSchedulingInventory ManagementEmployment Law KnowledgeRetail Hiring PracticesBusiness DegreeCommunity RelationsCommunication SkillsInterpersonal SkillsLeadership SkillsOrganizational Skills

Required

Prior work as an Assistant Store Manager and/or Store Manager in a nationally or regionally recognized grocery company and/or big box retail company

Experience Managing People, Departments And/or Whole Stores

Proficiency in scheduling, ordering, inventory, payroll, P&L analysis, project management, and personnel management

Knowledge of employment law, interview techniques, and general retail hiring practices

A Bachelor's Degree in a business concentration, such as Finance, Accounting, Marketing, Management, Business Administration, Supply Chain/Logistics, or others

Excellent communication, interpersonal, leadership, and organizational skills; the ability to acquire and keep the confidence of associates, customers, and management alike

Experience managing an effective community relations program

Staffers must be willing to work required hours, travel and take assignment within the regional business areas (Washington/Virginia/Maryland/Delaware)