Medlogix · 3 months ago
Customer Service Associate- Entry Level
Township of Hamilton, NJ
Full-time
Hybrid
New Grad, Entry Level
$16/hr - $16/hr
2+ years expMedlogix, LLC is a company that delivers innovative medical claims solutions through advanced technology and skilled staff. They are seeking a Customer Service Associate who will act as a liaison between the company and its customers, handling inquiries and processing claims in a professional call center environment.
BillingHealth InsuranceInsuranceInsurTechMedical
Responsibilities
Interact in a professional manner with customers, both internal and external, in a call center environment
Assist callers with inquiries pertaining to precertification services, PPO network access, medical bill repricing, and Workers’ Compensation First Report of Injury (FROI)
Perform claim intake processes including dissemination of information to multiple parties
Process claim demographic updates received from adjusters via electronic claim messaging system
Access various databases as necessary to obtain information to assist callers
Communicate/interact with other Medlogix departments to address inquiries and matters requiring resolution
Handle calls of a more complex or urgent nature
Document all phone calls in call management database, to include details of the nature of call, outcome, and follow-up required
Meet individual and team goals to achieve required service level agreements
Perform QA protocols as necessary to ensure SLA’s are achieve
Qualification
Required
High School Diploma required
Two plus years of Customer Service experience Required
Excellent Communication Skills
Excellent Computer Skills
Interact in a professional manner with customers, both internal and external, in a call center environment
Assist callers with inquiries pertaining to precertification services, PPO network access, medical bill repricing, and Workers' Compensation First Report of Injury (FROI)
Perform claim intake processes including dissemination of information to multiple parties
Process claim demographic updates received from adjusters via electronic claim messaging system
Access various databases as necessary to obtain information to assist callers
Communicate/interact with other Medlogix departments to address inquiries and matters requiring resolution
Handle calls of a more complex or urgent nature
Document all phone calls in call management database, to include details of the nature of call, outcome, and follow-up required
Meet individual and team goals to achieve required service level agreements
Perform QA protocols as necessary to ensure SLA's are achieved
Preferred
Bilingual (Spanish and English)
NJ/Auto/ PIP insurance knowledge
Provider/ Hospital medical billing knowledge a plus
Accurate typing, computation skills, and proficient in Microsoft Office applications
Ability to work professionally with colleagues and perform as a team-player
Ability to show initiative: demonstrate a “self-starter” behavior and a willingness to help others
College Diploma Preferred
Bi-lingual Spanish a plus
Company
Medlogix
Medlogix provides medical claims management services.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Excellere Partners
2017-06-21Private Equity
Leadership Team
Craig Goldstein
President & CEO
Chad Gross
Chief Operating Officer
Recent News
Morningstar, Inc.
2025-03-19
Company data provided by crunchbase