RingCentral · 2 weeks ago
Senior Product Manager, Enablement and Training
Belmont, CA
Full-time
Hybrid
Mid, Senior Level
$143K/yr - $204K/yr
3+ years expRingCentral is a leading provider of business cloud communications and contact center solutions. The Senior Product Manager will lead product enablement and training initiatives, ensuring customers have the knowledge and resources to maximize product value by driving the strategy, development, and delivery of training content and documentation.
Cloud ComputingCollaborationEnterprise SoftwareMeeting SoftwareSaaSVoIP
Responsibilities
Develop the Product Enablement Strategy: Define and execute a comprehensive product enablement and training strategy aligned with product launches, business goals, and customer needs
Create and Manage Training Content: Lead the creation of engaging and scalable training content, including video tutorials, e-learning modules, webinars, and certifications
Oversee Product Documentation: Partner with product teams to ensure our help center, knowledge base, and other documentation are accurate, easy to understand, and up-to date
Analyze and Optimize: Use data and feedback to measure the effectiveness of training programs and documentation. Continuously iterate and improve the user learning experience
Serve as a Subject Matter Expert: Act as a go-to resource for customer-facing teams (sales, support, customer success) by developing internal enablement materials and delivering training sessions
Collaborate Cross-Functionally: Work closely with product managers to understand new features and roadmap plans, and with marketing and sales to support go-to-market strategies
Qualification
Required
3+ years of experience in CCaaS product management, product marketing, or a related role with a focus on enablement, training, or technical content
Ability to think strategically and translate complex product features into clear, actionable, and engaging training content
Exceptional written and verbal communication skills. You should be a natural storyteller who can simplify complex topics
You don't need to be an engineer, but you should be able to quickly understand and explain new software products and features
A strong passion for understanding and improving the user experience, particularly through education and self-service resources
Proven ability to work effectively across multiple teams and stakeholders
Benefits
Comprehensive medical, dental, vision, disability, life insurance
Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
Voluntary supplemental health coverage and life insurance
401K match and ESPP
Paid time off and paid sick leave
Paid parental and pregnancy leave
Family-forming benefits (IVF, Preservation, Adoption etc.)
Emergency backup care (Child/Adult/Pets)
Employee Assistance Program (EAP) with counseling sessions available 24/7
Free legal services that provide legal advice, document creation and estate planning
Employee bonus referral program
Student loan refinancing assistance
Employee 1:1 coaching, perks and discounts program
Company
RingCentral
RingCentral is a provider of enterprise cloud communications and collaboration solutions.
5001-10000 employees
H1B Sponsorship
RingCentral has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (63)
2024 (53)
2023 (55)
2022 (76)
2021 (80)
2020 (58)
Funding
Current Stage
Public CompanyTotal Funding
$1.69BKey Investors
Sylebra CapitalAkkadian VenturesHermes Growth Partners
2025-09-12Post Ipo Debt· $1.24B
2023-08-09Post Ipo Debt· $400M
2023-05-25Post Ipo Equity
Leadership Team
Vlad Shmunis
Founder, CEO, Chairman
Vlad Vendrow
CTO
Recent News
2026-01-07
2025-12-25
2025-11-10
Company data provided by crunchbase