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NuCO2 · 7 hours ago

VP Service

Stuart, FL

Full-time

Hybrid

Director/Executive

10+ years exp

NuCO2 is seeking a Vice President of Service to develop the strategy and priorities for their Service Department. The role involves overseeing a large team of technicians and managers, ensuring operational efficiency, compliance with safety standards, and building strong customer relationships while supporting the company's growth strategy.

Food and BeverageManufacturing

Responsibilities

Direct organization of over 300 Technicians, Managers, and Schedulers to successfully install and service all NuCO2 product offerings used in beverage carbonation

Develop and manage organizational strategy and plans that result in the accomplishment of business objectives

Develop a training strategy to ensure teams have the skills required to install and service MicroBulk CO2 Tanks, Blenders, Generators, Monitors, Shut-Off Valves, Foam on Beer (FOB) equipment, along with other equipment as NuCO2 continues to offer new products and services

Maintain accurate records of service activities, including service reports, technician performance, and customer feedback

Monitor daily metrics, holding teams accountable for meeting plan targets, customer satisfaction, and productivity goals

Ensure compliance to all safety policies and procedures, lead operational discipline throughout NuCO2 and work closely with the SH&E organization in achieving established goals

Ensure compliance with all local, state, federal, and NuCO2/Linde policies regarding environmental, permitting, and product quality requirements

Partner closely with Operations, Sales, Finance, Technical Services, IT, and HR leadership to align strategic direction and achieve desired results

Maintain strong customer relationships by addressing service issues promptly and effectively while striving to exceed customer expectations through exceptional service quality

Leverage NuCO2’s Field Service Management (FSM) software system to develop effective schedules optimizing service work

Create the optimal organizational structure through hiring, employee development and organizational strengthening

Implement and maintain quality control procedures to ensure consistent and reliable service, and conduct regular audits and inspections to identify areas for improvement

Develop inventory management strategy in partnership with Supply Chain to ensure adequate stock of necessary materials for service operations

Monitor external/internal trends, technologies and best practices to develop procedures in support of NuCO2’s strategic vision

Staff, train, coach, and administer performance reviews, salary increases and corrective action for the Service Organization

Oversee the department’s budget, ensuring cost-effective operations and adherence to financial targets

Supervise the case management workflow for the department, ensuring effective troubleshooting and timely responses to inbound requests

Develop, modify, and document Standard Operating Procedures (SOPs) to maintain operational efficiency

Prepare and present weekly performance reports to management, highlighting key metrics and team achievements

Serve as a power user of all relevant software and processes, assisting in the training of employees on the use of necessary tools and programs

Qualification

Service strategy developmentOperations managementBudget managementField Service Management softwareBusiness acumenLeadership skillsAnalytical skillsMS Office proficiencyJDE proficiencyTableau proficiencyIFS Field Service ManagementInterpersonal skillsCommunication skillsProblem-solving skills

Required

Bachelor's degree in operations management, Business Administration or similar field

10+ years' experience in operations/service management with experience in the carbonated beverage/beer service industry preferred

Demonstrated experience building a service strategy including budget management and profitability

Well-developed business acumen to effectively guide/influence the priority of various stakeholders while delivering exceptional service to customers

Must possess strong leadership, interpersonal, communication, analytical, and problem-solving skills with the ability to motivate and lead a diverse workforce to achieve desired results

25-50% travel required within United States to visit facilities, suppliers and customers

High level of proficiency in MS Office, JDE, Tableau, IFS Field Service Management or other Field Service Management software