NXLog · 4 months ago
Senior Technical Support Engineer
United States
Full-time
Remote
Senior LevelNXLog is a company that helps organizations manage their logs more effectively through a unified platform for log collection, storage, and analysis. They are seeking a Senior Technical Support Engineer who will be responsible for assisting customers with software configuration, troubleshooting bugs, and enhancing documentation based on customer feedback.
Information Technology
Responsibilities
Handling support requests logged through our support service desk
Interacting with the developers when escalation is needed
Ensuring that the customer is kept up to date on the status of the inquiry
Creating knowledge base articles based on customer issues
Enhancing our documentation based on customers’ feedback
Qualification
Required
Experience with log management tools and SIEM products (QRadar, ArcSight, Splunk, Snare, syslogd, Logstash, Kafka, Scribe, ELK, Graylog, etc)
Working knowledge of SSL/TLS, X509 certificates, and PKI
Good knowledge of protocols, including networking (e.g. TCP, UDP) and application layer (e.g. DNS, DHCP) protocols
Excellent debugging and troubleshooting skills with relevant tooling knowledge
Passion to work with Linux systems while also feeling at home on Windows
US location or willing to work in the US time zone
Fluent English
Preferred
Knowledge of scripting languages: Shell, Perl, Python, Powershell
Experience with MacOS, BSD, Solaris, AIX systems
Experience in information security and optionally having a CISA, CISSP, or similar certification
BS degree in Information Technology, Computer Science, or relevant field
Benefits
PTO & other rewards
Company
NXLog
Advanced log collection technology
Founded in 2014
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Botond Botyanszki
Managing Partner, CEO & CTO
Recent News
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2025-05-08
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