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TopView Group · 3 months ago

Quality Control Inspector - TopView Sightseeing 1

New York, NY

Full-time

Onsite

New Grad, Entry Level

$18/hr - $20/hr

TopView Group is a leading provider of sightseeing tours in New York City, and they are seeking a Quality Control Inspector to help maintain high service standards. The role involves conducting inspections, monitoring employee conduct, and collaborating with leadership to enhance service quality across various operations.

Adventure TravelTourismTravel

Responsibilities

Conduct undercover inspections of service quality across all TopView locations and brands

Monitor employee conduct and adherence to safety protocols and company standards

Perform passenger counts and compile data for internal industry analysis

Inspect competitor operations and provide detailed reports

Document and report inspection results, policy violations, and improvement suggestions

Collaborate with operations leadership to enhance service quality

Qualification

Supervision experienceInspection experienceNYC tourism experienceGoogle Apps familiarityAttention to detailProactive attitudeProfessional appearanceCommunication skills