Rural King · 2 days ago
Customer Service Representative Tier I
Mattoon, IL
Full-time
Onsite
Entry Level
$15/hr - $16.25/hr
1+ years expRural King is America’s Farm and Home Store, dedicated to serving rural communities with essential products. The Customer Service Representative will handle customer inquiries through phone calls and live chats, ensuring a positive shopping experience and managing customer orders effectively.
AgricultureE-CommerceFarmingRetail
Responsibilities
Take customer phone calls
Reach out to manufacturers for answers regarding a customer’s order
Respond to customer live chats
Order management
Track/open customer returns
Communicate with coworkers to ensure customers are handled in a timely manner
Use general office equipment such as telephone, copy machine, fax machine, calculator, computer
Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments
Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively
Demonstrate behaviors that exemplify Rural King’s Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement
Perform other duties as assigned
Qualification
Required
At least 1 year of Customer Service experience or equivalent combination of experience and education
Working knowledge of Microsoft Office Suite
Comfortable navigating computer systems and software to assist customers or manage tasks
Excellent verbal and written interpersonal and communication skills
Excellent customer service skills
Demonstrate confident and clear communication skills to express thoughts, opinions, and ideas in a respectful manner
Effectively articulate expectations, requirements, and boundaries while actively listening to other's perspectives
Ability to maintain a seated or standing position for extended durations
Capability to lift 15 pounds periodically
Able to navigate and access all facilities
Skill to effectively communicate verbally with others, both in-person and via electronic devices
Close vision for computer-related tasks
Benefits
401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%
Healthcare plans to support your needs
Virtual doctor visits
Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program
15% Associate Discount
Dave Ramsey’s SmartDollar Program
Associate Assistance Program
RK Cares Associate Hardship Program
24/7 Chaplaincy Services
Company paid YMCA Family Membership
Company
Rural King
Rural King is America's farm and home store that provides essentials to the communities they serve.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
P
Paul Martinson
Chief Financial Officer
Recent News
UPSTATE BUSINESS JOURNAL
2026-01-09
2025-12-12
2025-11-03
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