Mass Markets ยท 5 months ago
4X10 Telephone Sales Representative (4-Days, 40hrs./wk)
Killeen, TX
Full-time
Onsite
Entry Level
1+ years expMCI is one of the fastest-growing tech-enabled business services companies in the USA, specializing in Customer Experience (CX) and Business Process Outsourcing (BPO). They are seeking Sales Representatives to engage with customers through inbound and outbound calls, recommend products, and enhance customer satisfaction.
ConsultingInformation Technology
Responsibilities
Engage with customers via inbound and outbound calls with professionalism and enthusiasm
Understand customer needs and recommend appropriate products or services
Upsell and cross-sell to existing customers to maximize value
Research and resolve customer issues using internal systems and team collaboration
Accurately document customer interactions and manage account details
Follow scripts, policies, and compliance procedures
Handle sensitive information with confidentiality and care
Escalate complex issues to the appropriate support teams
Stay current with program updates through training and team meetings
Maintain excellent attendance and punctuality
Qualification
Required
Must be 18 years or older
High school diploma or equivalent
Strong written and verbal communication skills
Typing speed of 20+ WPM
Basic proficiency in Microsoft Office and Windows OS
Dependable, punctual, and self-motivated
Strong problem-solving and conflict resolution skills
Customer-focused with empathy and patience
Ability to multitask and adapt in a fast-paced environment
Team-oriented with excellent interpersonal skills
Preferred
1+ year experience in customer service, sales, technical support, or administrative roles
Experience in a contact center or government-related work environment
Benefits
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Company
Mass Markets
Leading America based business process outsourcing (BPO) provider specializing in customer service, inside sales and back-office.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-06-24
Company data provided by crunchbase