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State Farm Agent · 3 months ago

Future Opening: Customer Service Representative - State Farm Agent Team Member

Erie, PA

Full-time

Onsite

New Grad, Entry Level

$32K/yr - $45K/yr

State Farm Agent is seeking a Customer Service Representative to join their team. In this role, you will educate and guide customers on insurance options, maintain customer records, and provide exceptional service to ensure client satisfaction.

Auto InsuranceFinanceFinancial ServicesHealth InsuranceInsuranceLife Insurance

Responsibilities

Engage with Customers: Respond to inquiries from clients via phone, email, and in-person, providing accurate information and assistance

Assist with Insurance Needs: Help clients understand their insurance options, answer questions, and guide them through policy changes or claims processes

Maintain Customer Records: Accurately update and maintain customer information in our database to ensure seamless service delivery

Provide Exceptional Service: Strive to exceed customer expectations by delivering prompt and courteous service at all times

Handle Customer Concerns: Address any issues or concerns with empathy and professionalism, working to find satisfactory resolutions

Collaborate with Team Members: Work closely with colleagues to ensure a cohesive approach to customer service and to support overall agency goals

Embrace Continuous Learning: Keep up-to-date with our agency’s products and services, as well as industry trends to better assist clients

Qualification

PropertyCasualty LicenseCustomer-Centric MindsetCommunication SkillsTech SavvyOrganizational SkillsPrevious ExperienceProblem-Solving AbilitiesTeam PlayerPositive AttitudeAdaptability

Required

Strong Communication Skills: Excellent verbal and written communication abilities to effectively engage with customers and team members

Customer-Centric Mindset: A genuine passion for helping others and a commitment to providing exceptional service

Organizational Skills: Ability to manage multiple tasks efficiently while maintaining attention to detail

Tech Savvy: Proficiency in using office software and communication tools (e.g., Microsoft Office, email, and customer relationship management systems)

Positive Attitude: A friendly and approachable demeanor that fosters a welcoming environment for clients and colleagues

Problem-Solving Abilities: Capability to think critically and resolve customer issues with confidence and creativity

Team Player: Willingness to collaborate with team members and contribute to a supportive work environment

Adaptability: Flexibility to adjust to changing priorities and a willingness to learn new skills or processes

Property and Casualty License: Must have or be able to obtain a property and casualty license, as this is essential for discussing insurance options with clients

Previous Experience: Prior experience in customer service or a related field is a plus, but a willingness to learn and grow is what matters most!