Connective Business Solution · 4 months ago
Web Customer Support Specialist
Tallahassee, FL
Full-time
Onsite
Mid Level
3+ years expConnective Business Solution is seeking a Web Customer Support Specialist to provide support services to users of Internet and Extranet sites. The role involves troubleshooting technical issues, maintaining knowledge databases, and coordinating with the Help Desk to resolve customer problems effectively.
Management Consulting
Responsibilities
Responsible for providing support services to users of Internet and Extranet sites
Provides technical advice and guidance relative to problems involving user interface, browser, hardware and supporting software
Troubleshoots and restores routine technical service and equipment troubles by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures
Maintains a knowledge database and call tracking database to enhance quality of problem resolutions
Coordinates efforts with the Help Desk to ensure all calls outside the customer environment are effectively resolved
Works in a team setting, sharing information and assisting others with calls
Provides input to Web development team for site improvements based on customer feedback
Qualification
Required
Bachelor's Degree in Computer Science, Information Systems, or other related field
Equivalent work experience
A minimum of 3 years IT work experience in PC or client/server platform, network or systems administration in relevant computing environments
Company
Connective Business Solution
Welcome to Connective Business Solution – your trusted partner in driving business success for small and medium-sized enterprises (SMBs) as well as large-scale and government projects.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase