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DARCARS Automotive Group · 3 months ago

Automotive Service Advisor / Writer

Silver Spring, MD

Full-time

Onsite

New Grad, Entry Level

DARCARS Automotive Group is seeking an Automotive Service Advisor / Writer to join their team in Silver Spring. In this role, you will be responsible for consulting and selling automotive warranty products and repair services while ensuring customer satisfaction and retention.

AutomotiveRetail

Responsibilities

Greet customers in a timely, friendly manner and obtain pertinent vehicle information

Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications

Generate and provide customers with a complete and accurate estimate of repair orders

Establish and communicate completion time of repair with customer and technician

Answer incoming service calls

Maintain and schedule service appointments

Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and excellent CSI

Follow the manufacturer’s warranty guidelines and procedures

Conduct business with high integrity that maintains the manufacturer Customer Satisfaction Index (CSI) and DARCARS specified goal(s)

Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property

Must be able to manage in a fast paced work environment with limited supervision

Must have great customer service, phone and computer skills