Mountain Park Health Center · 2 months ago
Patient Communication Center Specialist-Baseline West
Phoenix, AZ
Full-time
Onsite
New Grad, Entry LevelMountain Park Health Center is seeking a Patient Communication Specialist who serves as the first point of contact for patients and the public. The role involves managing inbound communications, scheduling appointments, and providing support while ensuring compliance with HIPAA standards.
FitnessHealth CareNon ProfitWellness
Responsibilities
Receives and processes multiple incoming contacts
Greets patients and directs them to appropriate person/department to answer their reason for call
Sets patient appointments to meet with their Primary Care Provider or care team at one of our 10 clinic locations in accordance with provider and/or department requirements
Assists new patients in registering with Mountain Park Health Center. Verifies patient demographics and insurance information, and updates changes as needed. Cancels/reschedules appointments as requested by patients. Updates appointment schedules through computer systems. Takes complete and accurate messages. Documents all communication through the appropriate computer system
Ensures calls from outside Clinics/Doctor’s offices reach the correct department for call resolution
Responds to general questions and inquiries
Provides support to patients by connecting with the On-Call Providers as necessary
Conducts patient outreach as needed Uses, protects, and discloses Mountain Park Health Center patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards. Observes and respects the confidentiality of patient, visitor, and employee information at all times
Promotes positive patient/guest relation in accordance with MPHC policies, providing a high level of quality in personal attention and service to patients, the public, and co-workers
Consistently exhibits behavior and communication skills that demonstrate Mountain Park Health Center’s commitment to superior customer service, including quality, care and concern with each and every internal and external customer
Maintains collaborative relationships with patients to helps support and identify additional ways to be of service and ensure the customer is satisfied
Works in conjunction with care teams across the MPHC organization
Complies with MPHC Safety Policies and Procedures
Maintains familiarity with and abide by all established facility and departmental policies and procedures
Conducts themselves in a manner consistent with the Mission Statement and Values of MPHC
Please Note: This position will be eligible for work from home after the initial training period is completed and is dependent on your ability to meet performance objectives
Other duties as assigned
Qualification
Required
High school diploma, G.E.D. or equivalent
Experience in medical reception or healthcare
Familiarity with performance metrics
Considering alternative solutions to patients
Knowledge of medical terminology
English fluency
Preferred
6 months Call Center experience
Experience using Call Center software such as CRM or Telephony systems
Bilingual (Spanish/English or Somali/English)
Company
Mountain Park Health Center
Mountain Park Health Center is a non-profit health center that provides healthcare services to the whole family.
Founded in 1980
501-1000 employees
H1B Sponsorship
Mountain Park Health Center has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (8)
2023 (1)
2022 (4)
2021 (7)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Exact Sciences
2022-09-22Grant
Leadership Team
John Swagert
CEO
Recent News
2023-12-25
2023-12-25
2023-12-25
Company data provided by crunchbase