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Illumina · 3 hours ago

Lead IT Engineer, End User Computing & Lab IT

San Diego, CA

Full-time

Onsite

Senior Level, Lead/Staff

$118K/yr - $177K/yr

8+ years exp

Illumina is a company focused on expanding access to genomic technology for health equity. The Lead IT Engineer for End User Computing & Lab IT will play a critical role in overseeing IT functions, including system design, troubleshooting, and the implementation of automated solutions to enhance operational efficiency.

BiotechnologyGeneticsHealth CareMedical

No H1B

U.S. Citizen Only

Responsibilities

Develop and maintain PowerShell scripts to automate endpoint provisioning, system configurations, and routine tasks

Design and build deployment pipelines for efficient and scalable endpoint management

Configure and manage Intune features such as Configuration Profiles, Compliance Policies, and BitLocker encryption

Deploy and manage applications across Windows, macOS, iOS, and Android platforms

Coordinate and execute the installation of client and department specific applications and systems

Create, manage, and maintain software deployment packages and operating systems

Diagnose and resolve complex end-user endpoint issues within an enterprise environment, especially after initial triage by other teams

Work on complex assignments requiring in-depth evaluation of diverse technical factors and procedures

Manage projects with accountability for timelines, milestones, resources, budgets and documentation

Thrive in a fast-paced environment, demonstrating agility and adaptability to shifting business and functional demands

Participate in a follow-the-sun on-call rotation to support global operations

Partner with IT and business project teams, including GIS End User Services, and Information Security

Improve internal and external working relationships and establish networks with key contacts beyond immediate areas of expertise

Train and mentor

Collaborate on global security initiatives with cross-functional teams

Demonstrate a comprehensive understanding of endpoint security across laptops, desktops and mobile devices

Experience in Service Now and its integration points for asset tracking, incident management and workflow automation

Enhance reporting capabilities to support compliance, performance monitoring and operational insights

Qualification

SCCM managementMicrosoft IntuneActive DirectoryPowerShell scriptingWindows Server administrationJamf for Apple devicesAWS infrastructureService Now experienceAnalytical skillsProblem-solving abilitiesCollaboration skillsCommunication skills

Required

Proven experience managing SCCM and Microsoft Intune for endpoint provisioning, compliance and application deployment

Advanced proficiency in Active Directory and Azure, including OS provisioning, software packaging, image management, GPOs and configuration profiles

Strong experience with Windows Server administration and support

Extensive knowledge of developing and managing desktop operating systems (Windows and macOS)

Proficiency in scripting languages such as PowerShell or Bash for automation and system configuration

Working knowledge of Jamf for Apple device management

Familiarity with AWS Workspaces, Microsoft Azure Services, Virtual Apps and Desktops

Understanding of AWS infrastructure and services for cloud native endpoint environments

Articulate and persuasive oral and written communications skills

Ability to work independently with minimal supervision while collaborating efficiently across teams

Experience working with Service Now and its integration points for asset tracking and incident management

Exceptional analytical, strategic thinking and problem-solving abilities with strong focus on customer service

Capable of identifying and executing process improvement initiatives

Demonstrated ability to thrive in a fast-paced, agile environment, adapting quickly to changing business and functional demands

Preferred

Microsoft SCCM and Intune subject matter experts

Bachelor's degree in these related fields with 10+ years of experience in enterprise environments

Strong understanding in automation design, process engineering, or solution architecture

Experience with endpoint management tools (e.g. workflow automation, scripting)

Familiarity with enterprise architecture

Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience

Preferred Certifications: Microsoft, AWS, Jamf, Service Now accreditation, ITIL Foundation