Pepperdine University ยท 3 months ago
Senior Client Technologies Analyst, Audio-Visual Technologies
Malibu, CA
Full-time
Onsite
Mid, Senior Level
$25.96/hr - $28.84/hr
2+ years expPepperdine University is seeking a Senior Client Technologies Analyst in Audio-Visual Technologies to provide technical assistance and support to faculty, staff, and students at the Malibu Campus. The role involves managing classroom technology, supporting university events, and developing strong relationships with campus personnel and external vendors.
EducationHigher EducationUniversities
Responsibilities
Responsible for providing support on standard client hardware, software products, and audio-visual equipment
Configures and operates audio-visual equipment
Troubleshoots problems using scripts and checklists as guides, escalating issues when necessary
Works with basic infrastructure products
Researches trouble issues with guidance from others; documents problem statuses and resolutions in the tracking log; and alerts team members about recurring problems
May provide on-the-spot training to clients
Participates in integration testing
Supports events with setups, pickups, and training
Documents solutions to common problems and responses to frequently asked questions
Aware of our service level agreement targets, takes steps to meet or exceed requirements and explains service procedures to clients
Provides input during project planning and requirements phases
Represents Pepperdine and IT in a professional manner when collaborating with internal and external stakeholders
Develops and maintains strong partnerships with campus personnel and departments, as well as with external vendors and service providers, to assure current and future operational success
Builds relationships with individual clients, including faculty, staff, students, and executives
Identifies client service improvements and shares success stories with clients and team members
Helps maintain team operations handbook, training manuals, and guides
Consistently and reliably creates service tickets for each service provided; monitors and tracks assigned tickets; documents resolutions and troubleshooting notes; and provides and documents timely and detailed communication with stakeholders
Identifies process improvements based on review of support tickets, feedback from peers and constituents, and reflection of completed tasks and duties
Works with supervisor to investigate the feasibility and implementation of process, procedure, service, and/or system improvements
Reviews and submits regular, timely, and complete paperwork and processes, such as status reports, bi-weekly or monthly timesheets, assessments for mid-year and annual reviews, and other routine IT and University practices
Coordinates the scheduling of technology resources and resolves conflicts arising from demand exceeding available resources
Maintains supplies
Keeps personal, team, and shared workspaces clean and organized
Provides backup support and assistance to other team members
Collaborates with co-workers and University colleagues on departmental, division-wide, and institutional projects
Shares process information and makes informal recommendations on how to improve processes and overall job execution within the team/department
Attends training sessions, vendor presentations, user group meetings, conferences, and seminars
Engages regularly in individual professional development related activities to remain current with industry technology trends and work processes
Volunteers to undertake tasks that stretch the employee's capabilities
Serves on various committees within the Information Technology division
Participates in external University committees
Performs other related duties as assigned
Understands and supports the Christian mission of the University
Upholds the University mission through team, location, atmosphere, and work performed
Qualification
Required
Bachelor's degree with some courses in technology, business, education, theater, cinema, graphic design, or information design
Basic working knowledge of standard hardware and software products; basic working knowledge of problem-solving/troubleshooting skills
Basic working knowledge of computers and applications in a networked environment
Excellent written and verbal communication skills
Preferred
Two (2) or more years of experience in a field of or related to information technology, audiovisual technology, event support, or business
Strong technical skills in Information Technology
Excellent organizational and interpersonal skills needed to work effectively with a wide variety of internal and external resources
Excellent decision-making skills and ability to work under pressure; experience in following emerging trends in technology
Expertise in the use of major project management and collaboration software, including MS Project, Asana, MS Office, email, calendaring, and emerging collaboration tools (wikis, Google Apps, web conferencing, etc.)
Benefits
Pepperdine offers a robust and highly competitive benefits package.
Company
Pepperdine University
Pepperdine University is a Christian university committed to the highest standards of academic excellence and Christian values.
501-1000 employees
H1B Sponsorship
Pepperdine University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (9)
2024 (11)
2023 (9)
2022 (9)
2021 (5)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Phil Phillips
Executive Vice President and Chief Operating Officer at Pepperdine University
Jeff Pippin
Senior Vice President and Chief Investment Officer
Recent News
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