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Little Caesars Pizza · 10 hours ago

Operations Training Manager, International

Detroit, MI

Full-time

Hybrid

Senior Level

5+ years exp

Little Caesars Pizza is a well-known chain in the quick service restaurant industry. They are seeking an Operations Training Manager to ensure the effective implementation of training programs across various regions, manage training curriculum for store managers, and communicate operational changes effectively.

Food and Beverage

Responsibilities

Conducts needs analysis and determines short and long term training needs for regional markets. Assists in providing cost/benefit analysis to show projected impact of training programs

Manages the training process to accommodate needs of new and existing franchisees

Continually reviews material to ensure company operations/franchisee receives the most up-to-date training materials in classes. Adapts quickly to market demands and plays a key role in adjusting training programs as necessary

Communicates operational procedures to regional markets on a timely basis and assists in updating manuals as needed. Develops locally-relevant training procedures and materials as appropriate

Where and when applicable, works with quality assurance and research and development to implement new products and procedures and communicates these to regional markets

Assists in working with internal or external resources to design training manuals, videos and in-store training aids

Oversees the classroom training for company stores and franchisees, whether conducted personally or with market franchisee’s training staff. Develops training class schedules with franchisee’s training staff and communicates these to appropriate individuals

Executes and manages the train-the-trainer process throughout the region for all market trainers

Assist in the development of and presents workshops at franchisee meetings, company rallies, annual regional conventions and business conferences as needed

Supports and presents corporate colleague training and development programs

Develops and conducts mandated training associated with federal, state or local laws (OSHA, sanitation etc.)

Oversees and implements the certified training store program in all regional markets

Oversees and implements a local-market certified training manager program for regional markets

Supports the required training curriculum by store position and multi-unit position, for all regional staff. Monitors compliance and develops plans for continuous improvement

Provides training functional support and developmental guidance to field staffs, including market/franchisee trainers

Performs market training audits throughout the region, evaluating class material, instructors’ performance and record keeping. Reports the training audit findings to all appropriate leadership

Assists in conversion and new store openings by traveling to those markets and training company and franchisee colleagues at all levels

May assist with any needed training associated with large buy/sells

Assists priority markets (franchise and company) in recruitment efforts for part-time and full-time colleagues

Qualification

TrainingDevelopmentQSR industry experienceAnalytical skillsClassroom instructionInterpersonal skillsCommunication skillsPresentation skillsBilingualInnovative training methodsCulturally suited trainingAdult learning processes

Required

Bachelor's degree in business, training and development, communication or related field. Equivalent work experience may be considered

At least 5 years' experience in training and development within QSR (quick service restaurant) industry, including roles of increasing responsibility

Evidence of strong interpersonal, relationship building, negotiation and influencing skills

Evidence of excellent written and verbal communication, presentation and classroom instruction skills

Ability to fluently communicate (reading, writing and speaking) in English

Demonstrated analytical and critical thinking skills

The ability to be innovative in the methods of which training courses are designed and instructed (i.e. multi-media approach, webinars, etc.) and the ability to create a method to document training initiatives

Knowledge of and the ability to research and apply culturally suited training programs for the international markets

Awareness of adult learning processes

Ability to review all operational and training materials for accurate translation ensuring procedures and classes are communicated in a professional way and reflect the Little Caesars culture

Ability to travel by airplane and/or automobile to distant markets at least 50% of the time and adhere to company travel policy

Ability to travel throughout the region as well as ability to secure and maintain necessary credit and passport/visa/government documentation required to do so

Preferred

Restaurant training and/or operations experience

Bilingual

Company

Little Caesars Pizza

Glassdoor3.3

ABOUT LITTLE CAESARS® Little Caesars, the Best Value in Pizza*, was founded by Mike and Marian Ilitch as a single, family-owned restaurant in 1959 and is headquartered in downtown Detroit, Michigan.

Founded in 1959

Detroit, Michigan, USA

10001+ employees