First Resonance · 3 months ago
Customer Success Manager
Los Angeles, CA
Full-time
Onsite
Mid Level
$105K/yr - $135K/yrFirst Resonance is seeking a dynamic and customer-oriented individual to join their team as a Customer Success Manager. This role involves ensuring the successful adoption and utilization of their software solutions by building strong relationships with customers and guiding them towards maximizing the value from the products.
Industrial AutomationManufacturingOperating SystemsSoftware
Responsibilities
Customer Onboarding: Project manage the onboarding process for new clients, ensuring a smooth transition and successful implementation of our software solutions into their manufacturing workflows
Relationship Management: Develop and maintain strong relationships with key stakeholders at client organizations, serving as their primary point of contact for all post-sales activities
Product Adoption: Proactively engage with clients to drive product adoption and usage, providing guidance and best practices to ensure they are maximizing the value of our solutions
Customer Advocacy: Advocate for the needs and requirements of customers internally within First Resonance, ensuring their feedback is heard and incorporated into product development and improvement efforts
Renewals and Expansion: Work closely with the sales team to identify opportunities for contract renewals and expansion within existing accounts, driving revenue growth through upselling and cross-selling
Issue Resolution: Act as a liaison between customers and internal technical support teams to facilitate the timely resolution of any issues or concerns raised by clients
Training and Education: Conduct training sessions and workshops for clients to enhance their understanding of our products and capabilities, empowering them to leverage our solutions effectively
Qualification
Required
Bachelor's degree in Business Administration, Marketing, Engineering, or related field
Proven experience in a customer-facing role, such as customer success, account management, or sales
Strong communication and interpersonal skills, with the ability to build rapport and trust with clients
Solid understanding of manufacturing processes and familiarity with industry trends and challenges
Experience working with software-as-a-service (SaaS) products is highly desirable
Excellent problem-solving abilities and a proactive, solution-oriented mindset
Ability to manage multiple priorities and thrive in a fast-paced, dynamic environment
Willingness to travel occasionally to visit client sites as needed
Benefits
Health Insurance; medical, vision, dental, & life insurance.
Paid Parental Leave.
Employee Stock Option Plan.
Team outings, group lunches, open office, happy hours.
Paid holidays, sick days.
Flexible Friday and PTO.
401K.
Company
First Resonance
First Resonance develops ION Factory OS, a robust manufacturing production software that provides data insights and improves scalability.
Founded in 2018
11-50 employees
Funding
Current Stage
Growth StageTotal Funding
$34.12MKey Investors
Third PrimeEmerson VenturesCraft Ventures
2024-11-06Series C· $10.82M
2023-09-27Series Unknown· $4M
2021-12-09Series A· $14M
Leadership Team
Tim Gentry
Chief Operating Officer
Recent News
Business Insider
2025-12-25
Company data provided by crunchbase