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Brellium · 20 hours ago

Customer Success Associate

New York, NY

Full-time

Hybrid

New Grad, Entry Level

$75K/yr - $85K/yr

Brellium is a healthcare technology company focused on improving the standard of care in the US healthcare system through AI-powered solutions. The Customer Success Associate will play a key role in supporting healthcare providers by managing customer communications, resolving support tickets, and collaborating with internal teams to enhance customer experiences.

Artificial Intelligence (AI)BillingEnterprise SoftwareSaaS

Responsibilities

Own front-line communication with Brellium’s customers, talking with the Clinical and Operations team members at mid market & enterprise healthcare companies daily

Efficiently manage, prioritize and resolve hundreds of support tickets each day

Partner with the Customer Success team to create an effective ticket management system and develop customer-facing learning materials

Collaborate with our engineering team to resolve platform issues

Qualification

Customer facing experienceSupport ticketing systemsHealthcare experienceSoftware company experienceCreative problem-solvingCommunicationOwnership

Required

Previously worked in a customer facing role, ideally at an early stage software startup

Familiarity with support ticketing systems (experience with Pylon is ideal, but Zendesk, Intercom, or similar systems are also great)

Extreme sense of ownership

Preferred

Healthcare and/or software company experience

Prior experience building a ticket management system

Experience creating content and guides for customers

Benefits

401(k) Retirement Savings Plan

Equity Compensation

Dinner Provided via DoorDash & stocked kitchen for NY employees

Medical, Dental, and Vision coverage

HSA / FSA

11 paid holidays each year

Unlimited PTO

Training and professional development

Hybrid Work Schedule (4 days onsite, 3 if located > 1 hour away)

Company

Brellium

Brellium is an AI-powered clinical note auditor that conducts note audits according to customized clinical and billing standards.

Founded in 2021

New York, New York, USA

51-200 employees

https://www.brellium.io/

Funding

Current Stage

Growth Stage

Total Funding

$27.84M

Key Investors

First Round Capital

2025-03-17Series A· $16.7M

2024-11-05Series A· $11.14M

2022-08-01Seed

Leadership Team

Zach Rosen

CEO & Co-Founder

Alex Tu

Co-Founder at Brellium

Recent News

EIN Presswire

Healthie Closes Transformative 2025 with 80% Clinician Growth, AI Scribe Launch, and #1 Workplace Rankings

2025-12-31

Behavioral Health Business

7 Autism Therapy Companies to Watch in 2025

2025-07-10

Behavioral Health Business

Brellium Raises $16.7M to Expand Clinical Compliance Software for ABA and Beyond

2025-04-23

Company data provided by crunchbase