Apply on Employer Site

Bradesco Bank · 2 months ago

Digital Banking Platform Analyst

Coral Gables, FL

Full-time

Onsite

Entry Level

1+ years exp

Bradesco Bank is seeking a Digital Banking Platform Analyst to optimize workflows and enhance account servicing performance as they scale their digital banking platform. The role involves leading operational process design, managing customer account issues, and collaborating with various teams to improve efficiency.

BankingFinanceFinancial Services

No H1B

Responsibilities

Lead the design and documentation of scalable, automated operational processes

Own day-to-day customer account issues & activities

Collaborate cross-functionally with Product, Compliance, and Support to drive efficiency

Reduce friction in high-volume, high-risk workflows through proactive problem mapping

Qualification

Digital banking platformsCustomer onboarding workflowsKYC/AML processesCustomer operations experienceEmpathy in customer serviceRelationship managementClient successFluency in EnglishFluency in PortugueseSpanish language skillsCommunication skills

Required

Bachelor's degree in business administration, Communications, Finance, or related field (or equivalent experience)

1+ years of experience in customer operations, relationship management, or client success within a digital banking, fintech, or financial services environment

Demonstrated track record managing customer accounts, resolving service issues, and delivering excellent client experience

Strong understanding of digital banking platforms and customer onboarding/servicing workflows

Familiarity with KYC/AML processes

Excellent written and verbal communication skills; ability to build rapport with customers and internal stakeholders

Proven ability to manage sensitive customer situations with empathy and efficiency

Only Candidates with US Work Authorization will be considered