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Safe Fleet · 5 hours ago

Inside Sales Representative/Customer Service

Lakewood, NJ

Full-time

Onsite

New Grad, Entry Level

Safe Fleet is redefining fleet safety with integrated solutions to enhance safety for various types of vehicles. The Customer Service and Sales Representative serves as the main contact for customers, addressing inquiries, processing orders, and ensuring customer satisfaction while supporting the Sales and Operations Departments.

AutomotiveAutonomous VehiclesService Industry

Responsibilities

Primary point of contact for existing and potential customers

Effectively communicate on the telephone to gain insight into customer needs while entering customer detail

Determine customer requirements and expectations to recommend specific products and solutions

Communicates with all individuals whose involvement impacts customer communications and satisfaction

Tracks shipment status of customer orders

Resolves product or service issues by clarifying customer needs, determining cause, selecting and explaining with detail, and implementing best solution

Communicates with freight carriers regarding customer orders

Handles inquiries made via email, website, and/or chat

Works closely with showroom customers as well as scheduling installation work

Communicates with warehouse manager on customer pickup orders

Maintain customer records by updating needed account information

Prepares and sends electronically quotes for existing and future customers

Captures needed detail and collaborates with key management personnel involving special price requests that support fleet, muni and large volume opportunities

Sends order acknowledgements and composes letters to existing customers and future prospects

Quotation follow-up

Assimilates customer credit information and provide to the accounting department

Other duties as assigned

Qualification

Customer ServiceProblem SolvingCommunicationOrder Processing SoftwareMS OfficePlanning/OrganizingContinuous ImprovementInterpersonal SkillsAttention to Detail

Required

High School Diploma

Ability to read, write, speak, and comprehend English

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization in person, on the phone, and in writing

Internet based software

Order processing software

MS Office

The employee must have adequate hearing and visual acuity

The position requires being seated a good portion of the day. Employee may occasionally lift and/or move up to 10 pounds

In compliance with OSHA standards it has been determined that Safety glasses and footwear are required on the plant floor

Expected to work 40+ hours weekly, paid Overtime when available

Typical office hours are worked between 8am-8pm Monday thru Friday

Work hour requirements could vary with business needs