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Critical Control · 2 weeks ago

Director of Operations

Petaluma, CA

Full-time

Onsite

Director/Executive

$200K/yr - $250K/yr

Critical Control is a family-owned disaster recovery company based in California, focused on delivering exceptional service and building a legacy in restoration. As the Director of Operations, you will drive elite execution across operations, technician performance, customer satisfaction, and profitability, ensuring high standards and swift responses in a fast-paced environment.

Construction

Responsibilities

Mobilize CAT/Large Loss teams within 4 hours, period. Zero excuses

Maximize revenue per tech per day. Get crews running hot

Drive 5-star reviews like your life depends on it

Ensure projects are documented, clean, and closed out within 48 hours

Hit a 75% estimate close rate at target margins. Reduce rework. Nail gross profit

Oversee documentation completeness, drying logs, photo records, and drive WCOMP Ex Mod improvements

Reduce churn. Ramp new hires fast. Build a culture of killers, not clock-punchers

Maintain 90%+ collection rate with <110 DSO. Submit invoice packages clean and on time

Qualification

Disaster restoration experienceLarge loss managementScaling operationsChange management skillsTech-savvyCustomer satisfaction focusSales connectionsTeam leadership

Required

Background in disaster restoration, mitigation, reconstruction, or other directly related field services REQUIRED for consideration

Large loss experience working with deals $5m+ REQUIRED

Proven success scaling operations from $5-10M to $30-50M+ in restoration, field services, or fast-paced ops-heavy businesses

Experience as a player-coach leader, building strategy and executing it hands-on

Tech-savvy, systems-minded, and allergic to chaos

Acquisition and integration experience to enable smooth operational integration post-acquisition. Strong change management skills to drive cultural and process adoption across growing teams

Ability to travel as needed