Senior Customer Solutions Engineer - IMS Professional Services jobs in United States
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Rocket Software · 4 hours ago

Senior Customer Solutions Engineer - IMS Professional Services

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level, Lead/Staff
money$86K/yr - $107K/yr
date8+ years exp

Rocket Software is a company where employees believe in their work and strive for excellence. The Senior Customer Solutions Engineer will engage with customers to install, configure, and implement IBM IMS Tools, providing training and support to ensure operational excellence.

Information TechnologySoftware
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Culture & Values
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H1B Sponsor Likelynote

Responsibilities

Install, configure and manage IMS in a parallel sysplex environment
IMS systems programming
Establishing policies and procedures pertaining to database management, DR, security, maintenance and utilization
Reviewing new versions of IMS for functionality, advising how they benefit the client
Evaluating change requests and determine impact to assigned clients
Vendor consultations for problems and questions
DR recovery of application objects
Troubleshooting and solving production database issues
Demonstrated ability to respond quickly and effectively to support requests from multiple clients
Supporting multiple customer for after hours on-call
Database Administration
Knowledge of IMS database organization using access methods of VSAM and OSAM
Full function database organization types
HSAM, HISAM, SHISAM, HDAM, HIDAM, INDEX, GSAM
Definition and use of LOGICAL databases
HALDB (partitioned): PHDAM, PHIDAM, ILDS, PSINDEX, etc
Fast Path databases (DEDBs)
Database Design and related utilities
DBD source coding and DBDGEN
PSBGEN source coding and PSBGEN
How databases are processed using secondary indexes (PROCSEQ=)
Correct usage of PROCOPT= to minimize database locking
ACBGEN
Online Change
IMS commands related to ACB and FORMAT changes
Database monitoring
Space management
Database dataset space reporting for proactive outage avoidance
How to immediately fix an out of space condition for a VSAM database dataset
Coding and usage of IMS reorganization utilities (including IBM, BMC, CA)
Unload
Prefix resolution
Reload
Prefix update
Secondary index build
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Support planned (disaster recovery) and unplanned (emergency) database recovery activities
Knowledge of log archive and change accumulation utilities
How to perform a log archive on demand
Knowledge of IMS DB recovery utility
How to use DBRC to generate JCL for forward recovery and point-in-time database recovery
Identification and resolution of performance issues
Online tracing – Usage of IMS TRACE commands and associated utilities for spot monitoring of online program/transaction activity
Extracting information from IMS logs using DFSERA10 and related utilities DFSUTR20 and DFSUTR30
Use of DFSDDLT0 utility to access data
Program/transaction monitoring – Familiarity with usage of IBM’s IMS performance Analyzer product is a plus
Using DBRC to monitor database activity

Qualification

IMS systems programmingDatabase AdministrationDatabase DesignDatabase monitoringDisaster recoveryPerformance analysisCommunication skillsCritical thinkingTime management

Required

Install, configure and manage IMS in a parallel sysplex environment
IMS systems programming
Establishing policies and procedures pertaining to database management, DR, security, maintenance and utilization
Reviewing new versions of IMS for functionality, advising how they benefit the client
Evaluating change requests and determine impact to assigned clients
Vendor consultations for problems and questions
DR recovery of application objects
Troubleshooting and solving production database issues
Demonstrated ability to respond quickly and effectively to support requests from multiple clients
Supporting multiple customer for after hours on-call
Database Administration
Knowledge of IMS database organization using access methods of VSAM and OSAM
Full function database organization types
HSAM, HISAM, SHISAM, HDAM, HIDAM, INDEX, GSAM
Definition and use of LOGICAL databases
HALDB (partitioned): PHDAM, PHIDAM, ILDS, PSINDEX, etc
Fast Path databases (DEDBs)
Database Design and related utilities
DBD source coding and DBDGEN
PSBGEN source coding and PSBGEN
How databases are processed using secondary indexes (PROCSEQ=)
Correct usage of PROCOPT= to minimize database locking
ACBGEN
Online Change
IMS commands related to ACB and FORMAT changes
Database monitoring
Space management
Database dataset space reporting for proactive outage avoidance
How to immediately fix an out of space condition for a VSAM database dataset
Coding and usage of IMS reorganization utilities (including IBM, BMC, CA)
Unload
Prefix resolution
Reload
Prefix update
Secondary index build
Image copy
Pointer checker
Support planned (disaster recovery) and unplanned (emergency) database recovery activities
Knowledge of log archive and change accumulation utilities
How to perform a log archive on demand
Knowledge of IMS DB recovery utility
How to use DBRC to generate JCL for forward recovery and point-in-time database recovery
Identification and resolution of performance issues
Online tracing – Usage of IMS TRACE commands and associated utilities for spot monitoring of online program/transaction activity
Extracting information from IMS logs using DFSERA10 and related utilities DFSUTR20 and DFSUTR30
Use of DFSDDLT0 utility to access data
Program/transaction monitoring – Familiarity with usage of IBM's IMS performance Analyzer product is a plus
Using DBRC to monitor database activity
Bachelor's Degree, or equivalent experience
8 + years as a Systems Programmer or other similar position
4+ years customer facing consulting experience

Preferred

Proven critical thinking, analytical and troubleshooting skills
Excellent interpersonal, relationship management and communication skills
Excellent time management skills
Previous customer facing consulting experience

Benefits

Unlimited Vacation Time as well as paid holidays and sick time
Health and Wellness coverage options for Rocketeers and dependents
Life and disability coverage
Fidelity 401(k) and Roth Retirement Savings with matching contributions
Monthly student debt benefit program
Tuition Reimbursement and Certificate Reimbursement Program opportunities
Leadership and skills training opportunities

Company

Rocket Software

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As a global technology leader, Rocket Software is the partner of choice for organizations transforming their IT from core systems to the cloud.
dateFounded in 1990
location
Houston, Texas, USA
people-size1001-5000 employees
web-link
http://www.zephyrcorp.com/

H1B Sponsorship

Rocket Software has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (7)
2023 (3)
2022 (6)
2021 (8)
2020 (1)

Funding

Current Stage
Late Stage
Total Funding
unknown
2012-02-02Acquired

Leadership Team

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Gary Gregory
Chief Technology Officer
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Joe Devlin
Chief Technology Officer, VP, and Distinguished Engineer
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Company data provided by crunchbase