TechOp Solutions International ยท 3 months ago
Remote Sr. Call Center Representative
United States
Full-time
Remote
Mid, Senior Level
3+ years expTechOp Solutions International is seeking Senior Customer Service Representatives who can provide masterful guidance in a federal contact center environment. The role involves exceptional customer service skills, including deescalating calls, managing disruptive callers, and providing coaching support for new agents.
Information Technology & Services
No H1B
U.S. Citizen Only
Responsibilities
Provide direct customer service, supporting escalation queues and takeovers from frustrated or disruptive callers
Serve as expert user for contact center tools and software testing
Support new agent training, including coaching and nesting of new personnel
Coordinate with contact center supervisors on overall performance
Participate in quality assurance, in support of contact center supervisors
Other duties, as assigned
Qualification
Required
HS diploma (or equivalent) is required
Customer service experience
Ability to use telephony tools and applications
Good verbal and written communication skills
Basic computer skills
Must be able to obtain and maintain government agency suitability requirements as a condition of employment
A reliable, hard-wired internet connection is required
3 years of contact center experience (agent or higher)
Company
TechOp Solutions International
TechOp Solutions International provides solutions to technology and operational related matters.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Crawford Cole
Co-Founder & Partner
Company data provided by crunchbase