The State University of New York · 5 months ago
Web Support Specialist / Instructional Support Associate SL-2
Canton, NY
Full-time
Onsite
Entry, Mid Level
2+ years expThe State University of New York is seeking a skilled Web Support Specialist to join their Public Relations team. This role involves maintaining the campus web presence, ensuring digital accessibility, and leading the implementation of a new intranet project.
Charter SchoolsEducationUniversities
Responsibilities
Build webpages and manage digital assets (images, videos, documents)
Support content updates on multiple websites
Ensure content contributions and media usage are consistent with branding and style guide
Serve as a point of contact for CMS users and help with user error or resolve technical issues
Support content migration, functional QA testing, and related implementation needs for current website redesign and deployment
Use tools like Google Analytics, or SiteImprove to track website performance and recommend improvements
Maintain records of website changes, web support requests, and resolutions
Basic knowledge of SEO principles
Reviewing webpages for accessibility issues and recommending updates when needed
Provide both onboarding and ongoing accessibility training for end users (one-on-one training and group meetings)
Educate users on web accessibility standards and the importance of following these guidelines in their content creation (e.g. use of headers, including image alt tags, etc.) working towards Section 508 compliance
Create training guides and supporting materials (e.g. Knowledge Base, videos)
Serve on campus Accessibility Committee and assist in the review of campus vendor purchases for Section 508 compliance
Lead implementation and design of new campus intranet project
Recommend design and development layouts based on departmental needs while maintaining campus brand guidelines
Identify content intended for internal audiences and work with campus departments to migrate content from campus CMS to Sharepoint environment
Develop training sessions and materials for end users (one-on-one training and group meetings) to update content on Sharepoint pages
Work closely with Information Services to update and maintain Sharepoint environment
Qualification
Required
Bachelor's degree in related field, preferably in Computer Science, Information Technology, Web Design or Communications
Proficiency in MS Office (Word, Excel, and Outlook), required
Basic proficiency in HTML and CSS is required
Must be highly organized with critical thinking skills
Proven ability to work well under pressure, manage multiple priorities and successfully meet deadlines
Preferred
Experience working with content management systems; Terminalfour preferred
2-4 years of web support, web design/development or related experience
Experience with Microsoft 365, particularly Sharepoint, Teams, and OneDrive
Experience in higher education
Company
The State University of New York
The State University of New York is a system of public institutions.
10001+ employees
H1B Sponsorship
The State University of New York has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (14)
2023 (10)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$113.05MKey Investors
Lumina FoundationDasny
2024-07-17Grant· $0.05M
2023-09-13Debt Financing· $113M
Leadership Team
Robert Griffin
Founding Dean
Recent News
Medical Xpress - latest medical and health news stories
2025-07-22
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