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Sports Basement · 3 months ago

Stonestown Seasonal Staffer

SAN FRANCISCO, CA, USA

Full-time, Part-time

Onsite

Entry, Mid Level

$19.18/hr - $22/hr

Sports Basement is a sporting-goods retailer dedicated to serving the community and providing quality outdoor gear at affordable prices. The Stonestown Seasonal Staffer is responsible for maintaining the Sports Basement brand through leadership, providing exceptional customer service, and managing daily operations within their assigned zone or department.

ApparelConsumer GoodsE-CommerceFashionLeisureLifestyleRetailSports

Responsibilities

Apply Core Values

Implement company core values, policies, procedures, and safety measures

Demonstrate the SB value “OK is not OK” in all aspects of your role

Demonstrate good judgment in all situations

Hustle throughout your shift in a fast-paced environment

Remain positive in challenging situations and offer creative solutions to problems

Provide outstanding (WOW) customer service

Train SB staff when needed to utilize SB tools to create WOW experiences

Expert in home zone/department and proficient in one other department to provide excellent on-the-spot customer service

Your Manager or General Manager can require you to be a POS Level 4 as a part of your Senior Staffer requirements

Learn to implement SB's Security Policy

Identify merch priorities for their zone/department and work with their lead and manager to create a daily plan of action

Work with their Supervising Manager to learn and understand department goals, maintain cleanliness & organization within the zone/department

Collaborate with the merchandising team to create awesome department/zone displays

Work with department staff and Merchandising Team, to ensure all incoming product is merchandised efficiently, effectively, and safely

Maintain open communication; zone/department staff find you approachable and are comfortable coming to you with questions, concerns or issues

Actively participate in zone/department trainings and clinics

The point person for training zone/department staff when needed

Stay up-to-date with all company information and quickly implement department initiatives

Remain aware of daily goals and keep track of store performance against set goals

Work with their manager to complete daily operations in the assigned zone/department

Actively seek out improvement opportunities for your assigned zone/department

Remain proactive and understand how to prioritize daily workload

Assists to delegate and give clear instructions to store staff with oversight of the department manager; works efficiently with staff to complete daily tasks

Effectively communicate both written and verbally

Understand the charm of Sports Basement, and create a positive and fun vibe that elevates the customer and staff experience

Qualification

Retail experienceCustomer serviceBasic computer skillsLeadership skillsPhysical staminaTime managementProblem-solvingAttention to detailFlexibilityAdaptabilityCommunication

Required

Previous retail or industry experience. A desire to grow into a leadership role

Ability to create a WOW experience for every customer

Strong verbal and written communication with customers and staff

Attention to detail

Basic computer skills

Flexibility and adaptability as your role day to day might change

Must be able to lift 40 pounds, bend down repeatedly, and stand for the majority of a shift

Maintain a clean and safe work environment

Time management skills and problem-solving skills

Available to work during operating hours which include most weekdays, weekends, and holidays (except Thanksgiving and Christmas)

Preferred

Passionate sports or outdoor enthusiast is a plus

Internal Candidates: Awareness of business tools that are pertinent to your zone/department: including but not limited to Google Docs, Shopify, POS systems, Winterstieger, Sales Saver, Lightspeed and Fiori (training available on these software platforms)