Mass Markets · 3 months ago
Bank Customer Care Agent
US-NM-Las Cruces
Full-time
Onsite
Entry Level
3+ years expMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. They are actively seeking experienced Customer Service Representatives to support both inbound and outbound service initiatives for their Financial Services clients, focusing on delivering exceptional customer service. The role involves engaging directly with banking customers to provide product information, resolve inquiries, and assist with various banking processes.
ConsultingInformation Technology
Responsibilities
Handle inbound calls, emails, and live chats in a courteous and professional manner
Understand customer needs and provide effective solutions
Escalate complex issues appropriately
Ensure first-call resolution through problem-solving and active listening
Accurately document interactions in CRM systems
Follow all client protocols, scripts, and confidentiality requirements
Maintain punctuality and meet attendance expectations
Qualification
Required
Must be at least 18 years old
High School Diploma or equivalent required
Minimum 3 years of call center experience
At least 1 year in a customer service role
Proficient in multitasking across multiple systems while on calls
Typing speed of 30–45 WPM
Fluent in English (spoken and written)
Comfortable with Windows PC applications and Microsoft Office Suite
Strong organizational and communication skills
Customer-focused with a positive, team-oriented attitude
Reliable and punctual with strong problem-solving abilities
Able to adapt in a fast-paced, dynamic environment
Benefits
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Company
Mass Markets
Leading America based business process outsourcing (BPO) provider specializing in customer service, inside sales and back-office.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-06-24
Company data provided by crunchbase