Zurich North America · 11 hours ago
CRE&FM Program Manager
Chicago, IL
Full-time
Hybrid
Mid, Senior Level
$108K/yr - $161K/yr
6+ years expZurich North America is seeking an experienced Program Manager to oversee the company's workplace and office interiors program. The role involves managing the outsourced project management service provider to ensure high-quality project execution across the office portfolio while collaborating with internal stakeholders to create effective workplace environments.
CommercialFinancial ServicesInsurance
No H1B
Hiring Manager
Amy Wagner
Responsibilities
Provide corporate-level governance and oversight of the outsourced project management service provider (PMSP)
Define, implement, and enforce program / design standards, processes, and reporting requirements for all office interiors projects
Monitor provider performance against contractual obligations, KPIs, and SLAs
Serve as the primary point of contact for the outsourced provider at the program level
Hold the provider accountable for cost, schedule, risk management, quality, and stakeholder satisfaction across all projects
Participate in regular performance reviews, escalate issues as necessary, and drive continuous improvement initiatives with MSA providers
Partner with Procurement on vendor contracts, work orders, and renewals
Manage the overall program budget and financial reporting, consolidating project-level data from the outsourced provider
Evaluate and recommend approval of budgets, and change orders submitted by the provider
Proactively identify portfolio-level risks and ensure mitigation plans are implemented by the PMSP
Represent the workplace program to workplace delivery partners, providing executive level summaries, financial summaries, and progress reports
Ensure the provider delivers effective communication and assist internal change management group with deliverables to support their activity with business units
Partner with Facilities, IT and Audio Visual, to align workplace projects with enterprise goals and employee needs
Translate corporate workplace strategy into project programs executed by the outsourced provider
Ensure design and construction outcomes reflect the company’s culture, brand, and evolving hybrid work strategy
Lead the development and refresh of workplace standards, design guidelines, and project management playbook
Qualification
Required
Bachelors Degree and 6 or more years of experience in program/project management within corporate workplace, interiors, or real estate
High School Diploma or Equivalent and 8 or more years of experience in program/project management within corporate workplace, interiors, or real estate
Zurich Certified Insurance Apprentice including an Associate Degree and 6 or more years of experience in program/project management within corporate workplace, interiors, or real estate
Preferred
Bachelor's degree in construction management, Engineering, Business, or related field
Certifications (PMP, PgMP, LEED, WELL AP)
Experience working in a contractor, developer, or corporate real estate/workplace role
3 years' or more experience managing outsourced service providers or third-party project management firms
Proven success delivering large, complex, multi-million-dollar office interiors or tenant improvement projects
Proficiency with program management and workplace technology platforms (MS Project, Excel, MS Office 365, MS Teams, AutoCAD/Revit)
Understanding of workplace design, construction, and delivery processes
Executive communication, contractor negotiation, and stakeholder management skills
The ability to self-perform projects if desired
Ability to balance strategic oversight with detail-oriented financial and schedule management
Willingness to travel 20% for project oversight and vendor engagement, familiarity with alternative remote technology methods preferred
Benefits
Short-term incentive bonuses
Merit increases
Company
Zurich North America
Zurich American Insurance is an international commercial property-casualty insurance provider. It is a sub-organization of Zurich Insurance Group.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
James Bracken
Chief Financial Officer
Ann Chai
Chief Risk Officer
Recent News
2026-01-06
2026-01-06
2025-12-25
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