PayPal · 3 months ago
Principal Experience Designer, AI Assistance
Austin, Texas, United States of America
Full-time
Hybrid
Lead/Staff
15+ years expPayPal has been revolutionizing commerce globally for more than 25 years, and they are seeking a Principal Experience Designer for their AI Assistance Platform. This role will lead experience design and strategy, defining user-centric solutions for the PayPal Assistant and collaborating with cross-functional teams to enhance customer self-service support.
E-Commerce PlatformsFinTechMobile PaymentsTransaction Processing
Responsibilities
Establish overall business or technical strategy for user experience initiatives
Negotiate with and influence decision-making reaching the senior executive level
Identify and resolve unique situations of substantial significance in user interface or interaction design
Allocate resources, responsibly and apply creativity to enhancing user and customer experiences across digital and physical products and services
Lead the development of user experience strategies that resonate with target audiences
Support and mentor less-experienced roles to provide an example of innovation, excellence, and day-to-day learning
Lead the design vision and execution for PayPal Assistant experiences
Present insights and recommendations to senior leadership, influencing priorities and direction
Explore and prototype new approaches to customer self-service and support
Partner with content design, ux research, product, and engineering to align strategy and delivery
Contribute to scalable design systems and patterns for AI-powered interactions
Mentor designers and foster a culture of innovation and collaboration
Qualification
Required
Minimum of 15 years of relevant work experience and a Bachelor's degree or equivalent experience
Establish overall business or technical strategy for user experience initiatives
Negotiate with and influence decision-making reaching the senior executive level
Identify and resolve unique situations of substantial significance in user interface or interaction design
Allocate resources, responsibly and apply creativity to enhancing user and customer experiences across digital and physical products and services
Lead the development of user experience strategies that resonate with target audiences
Support and mentor less-experienced roles to provide an example of innovation, excellence, and day-to-day learning
Proven track record delivering enterprise-scale, cross-platform design solutions
Expertise in systems thinking with the ability to bridge design, business, and technical requirements
Portfolio demonstrating excellence in both product delivery and future-facing concept work
Exceptional communication and storytelling skills to influence stakeholders at all levels
Benefits
Flexible work environment
Employee shares options
Health and life insurance
Company
PayPal
PayPal is a financial service company that provides online payment solutions to its users worldwide.
10001+ employees
H1B Sponsorship
PayPal has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1144)
2024 (917)
2023 (775)
2022 (921)
2021 (1051)
2020 (1049)
Funding
Current Stage
Public CompanyTotal Funding
$12.17BKey Investors
Kohlberg Kravis RobertsBlueRun Ventures
2025-11-17Post Ipo Debt· $6.95B
2023-06-07Post Ipo Debt· $5B
2015-07-20IPO
Leadership Team
Simon Bladon
PayPal UK CEO
chaloem khompitoon
President & CEO
Recent News
2026-01-13
The Real Deal
2026-01-13
2026-01-12
Company data provided by crunchbase