TCA Health Inc.- NFP · 3 months ago
Call Center/Patient Service Representative
Chicago, IL
Full-time
Onsite
Entry Level
$17/hr - $20/hr
1+ years expTCA Health Inc. is a Federally Qualified Health Center dedicated to providing accessible and quality healthcare services to underserved communities in Chicago. They are seeking a Call Center/Patient Service Representative to serve as the first point of contact for patients, handling inquiries, scheduling appointments, and ensuring a supportive experience for all callers.
Health CareHospitalMedicalPharmaceutical
Responsibilities
Answer inbound calls from patients and assist with scheduling, referrals, cancellations, inquiries, and information
Verify and update patient records, insurance, and demographics in the EHR
Provide friendly, respectful service to all callers
Provide basic clinic information (hours, services, providers)
Handle patient concerns with empathy and escalate issues appropriately
Document all call activity in the EHR system
Meet quality, productivity, accuracy of call handling benchmarks and metrics in a fast-paced environment
Qualification
Required
High school diploma or equivalent required
1–2 years in call center, healthcare, or customer service setting
Strong communication and multitasking skills
Preferred
Bilingual (Spanish/English) preferred
Familiarity with EHR systems and HIPAA a plus
Athena knowledge preferred
Benefits
Competitive pay
Benefits
Respectful, compassionate work culture
Company
TCA Health Inc.- NFP
TCA Health was established in 1970 as a privately-owned clinic, known then as The Clinic in Altgeld.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jeren Stepp
Chief Financial Officer
Darrin Barnes
Chief Information Officer
Company data provided by crunchbase