Symphony · 2 months ago
Intern, Customer Success
New York, United States
Internship
Onsite
InternSymphony is a communication and markets technology company that has built a modular technology platform for global finance. The Customer Success Intern will work closely with the customer success team to enhance client relationships, ensuring customer satisfaction and success while gaining valuable insights into customer-centric strategies.
B2BInformation ServicesInformation TechnologyMessagingSoftwareUnified Communications
Responsibilities
Support the Customer Success team to effectively engage with clients throughout their lifecycle to maximize their adoption of Symphony and reduce churn
Assist and shadow in onboarding new customers, helping them understand and utilize our products/services effectively
Monitor customer accounts, proactively identifying opportunities to provide value and address any concerns
Gather customer feedback and insights, helping to identify areas for improvement in our products/services
Contribute to the creation and updating of Customer Success materials
Qualification
Required
Enrolled in a degree program related to Business, Marketing, Communication, or a related field
Strong communication skills, both written and verbal
Empathetic and customer-oriented mindset, with a passion for helping others succeed
Excellent organizational skills and attention to detail
Proficiency in G-Suite, Microsoft Office or similar software
Ability to work collaboratively in a team environment
Preferred
Previous customer service or related experience is a plus
Good level or fluent level of Spanish language is a plus
Benefits
Gain hands-on experience in customer success and relationship management.
Learn about customer-centric strategies and effective communication techniques.
Receive mentorship and guidance from experienced professionals.
Develop a strong understanding of Symphony's products/services and its relevance in the marketplace.
Networking opportunities within the company and the industry.
Company
Symphony
Symphony is a communication and markets technology company powered by interconnected platforms: Messaging, Voice, Directory and Analytics.
Founded in 2014
201-500 employees
H1B Sponsorship
Symphony has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
2023 (5)
2022 (14)
2021 (3)
2020 (7)
Funding
Current Stage
Late StageTotal Funding
$511MKey Investors
BNP Paribas Private Equity
2020-12-10Series E· $50M
2019-06-12Series E· $165M
2018-04-10Series D· $67M
Leadership Team
Brad Levy
Chief Executive Officer
Dana Starr
Head of Client Engagement & Service Delivery
Recent News
London Stock Exchange
2025-08-27
Google Patent
2025-02-07
Company data provided by crunchbase