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UC Santa Barbara · 2 months ago

Customer Service & Billing Specialist - Residence Billing Coordinator

Santa Barbara, CA

Full-time

Hybrid

Mid Level

$29.35/hr - $42.06/hr

4+ years exp

UC Santa Barbara is a vibrant institution that provides sustainable value-added services and solutions. The Customer Service & Billing Specialist supports a wide range of student receivable, billing, and customer service functions, ensuring accurate financial processing and exceptional service delivery.

Responsibilities

Under general supervision, assists with various financial tasks such as preparation of financial journals, Registration Payment Processing, Withdrawal/Cancellation of Registration, ARID Setup, Daily Balancing, Account Blocks, Payment Plan Audits, Ad-Hoc Reports, BARC Usage, and Financial Aid File review

Serves as the primary contact for students, parents, and campus departments regarding billing, payments, and account inquiries

Notifies the Housing Administrative offices of upcoming billing deadlines, ensuring timely generation of statements and accurate processing in the general ledger

Trains and supervises 4–10 student employees, adjusting staffing based on seasonal workload

Qualification

Customer serviceFinancial transactionsBilling systemsFinancial analysisSupervising student employeesHousing billing processesUC policies knowledgeAttention to detailCollaboration skillsProblem-solving skills

Required

High school diploma or equivalent experience

4-6 years Experience providing professional customer service, including resolving billing, payment, or account-related inquiries in a high-volume environment

4-6 years Experience handling financial transactions, account adjustments, or reconciliation activities with accuracy and attention to detail

4-6 years Experience working with receivables, billing systems, or financial software (e.g., BARC, CASHNet, general ledger, or comparable systems)

4-6 years Experience interpreting and applying organizational policies, procedures, or regulations in daily work

4-6 years Experience preparing, reviewing, or analyzing financial journals, spreadsheets, or reports to ensure accuracy and compliance

4-6 years Experience collaborating with multiple departments or stakeholders to resolve account, billing, or financial discrepancies

Preferred

1-3 years Experience training, supervising, or providing guidance to student employees or staff in a customer service or financial services environment

1-3 years Familiarity with housing or auxiliary billing processes in a university setting

1-3 years Knowledge of UC policies and procedures related to student receivables, registration, cash handling, and financial aid

1-3 years Experience working in higher education, particularly in student financial services, billing, or cashiering operations