IHA · 4 months ago
Administrative Assistant-Surgery Office
Ypsilanti, MI
Full-time
Onsite
Entry Level
1+ years expIHA is a healthcare organization seeking an Administrative Assistant for their Surgery Office. The role involves providing clerical support, scheduling surgeries and appointments, and ensuring effective communication with patients and providers.
Health CareHospitalMedical
Responsibilities
Courteously greets visitors to the office. Answers telephone calls in accordance with IHA telephone etiquette guidelines. Takes and relays accurate, comprehensive, dated and signed messages in a timely manner
Schedules patient appointments
Sends out new patient paperwork
Prepares surgery packets
Obtains insurance authorization for Physical Therapy Evaluation when needed
Requests copies of x-rays when necessary
Faxes/coordinates all patient referrals; other physician/testing
Supports other offices, attends required meetings and training, and participates in committees as requested
Completes special projects and performs other administrative support duties as needed
Schedules all surgical procedures, testing and pre-op appointments by calling appropriate personnel and coordinating the schedules of assisting Providers and operating rooms. Troubleshoots problems with schedules by coordinating with staff and Providers
Obtains insurance authorizations and oversees the management of consent forms for surgical procedures and rechecks required by insurance companies. Ensures that hospital has the appropriate forms
Reschedules appointments due to schedule changes and surgery changes
Completes Central Billing paperwork for surgical procedures including procedure and diagnosis coding
Knowledge and completion of capacity reporting
Drives to hospital to deliver appropriate surgical paperwork and gather provider mail
Creates a positive, professional, service-oriented work environment for staff, patients and family members by supporting the mission and values of both IHA and Trinity Health
Must be able to work effectively as a member of the medical office clerical team
Successfully completes IHA’s “The Customer” training and adheres to IHA’s standard of promptly providing a high level of service and respect to internal or external customers
Maintains knowledge of and complies with IHA standards, policies and procedures
Maintains complete knowledge of office services and in the use of all relevant office equipment, computer and manual systems
Maintains strict patient and employee confidentiality in compliance with IHA and HIPAA guidelines
Serves as a role model by demonstrating exceptional ability and willingness to take on new and additional responsibilities. Embraces new ideas and respects cultural differences
Uses resources efficiently
If applicable, responsible for ongoing professional development – maintains appropriate licensure/certification and continuing education credentials, participates in available learning opportunities
Qualification
Required
High School graduate or equivalent; additional education is preferred
Minimum one-year medical office experience as a Medical Receptionist or Medical Secretary, with a strong background in medical billing
Knowledge of secretarial/clerical, customer service and billing processes related to position responsibilities
Familiarity with physician office or department basic services and hours of operation to respond to customer requests accurately
Sufficient knowledge of general business mathematics
Proficient in operating a standard desktop and Windows-based computer system, including but not limited to, Microsoft Word and Excel, Outlook, intranet and computer navigation
Excellent communication skills in both written and verbal forms, including proper phone etiquette
Ability to work collaboratively in a team-oriented environment; displays courteous and friendly demeanor
Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, providers, family members, insurance carriers, and vendors
Ability to cross-train in other areas of practice in order to achieve smooth flow of all operations
Good organizational and time management skills to effectively juggle multiple priorities and time constraints
Ability to exercise sound judgement and problem-solving skills
Ability to handle patient and organizational information in a confidential manner
Successful completion of IHA competency-based program within introductory and training period
Sufficient knowledge of medical terminology to perform responsibilities
Ability to drive/travel to other office, hospital, practice sites and meeting and training locations
Physical activity that often requires keyboarding, filing and phone work
Physical activity that often requires extensive time working on a computer
Physical activity that sometimes requires walking, standing, bending, stooping, reaching, and/or twisting
Physical activity that sometimes requires lifting, pushing and/or pulling under 30 lbs
Specific vision abilities required include close vision, depth perception, peripheral vision and the ability to adjust and focus
Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment
Must hear and speak well enough to conduct business over the telephone or face to face for long periods of time in English
Company
IHA
Established in 1994, Trinity Health IHA Medical Group is one of the largest multi-specialty medical groups in Michigan delivering more than one million patient visits each year, practicing based on the guiding principle: our family caring for yours.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Annie Steiner
Human Resources Business Partner
Catherine TerBush, SHRM-CP
Senior HR Business Partner
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