Apple · 4 months ago
Business Process Analyst, WW Sales Business Transformation
Cupertino, California, United States
Full-time
Onsite
Senior Level, Lead/Staff
$142K/yr - $214K/yr
8+ years expApple is a company known for its innovation and customer experience. They are seeking a Business Process Analyst to drive strategic initiatives focused on optimizing sales processes and technology solutions within the Worldwide Sales Business Transformation group.
AppsArtificial Intelligence (AI)BroadcastingDigital EntertainmentFoundational AIMedia and EntertainmentMobile DevicesOperating SystemsTVWearables
Responsibilities
Lead and manage strategic projects within the Sales Transformation portfolio, with a focus on enhancing our content tech ecosystem and related sales processes
Partner closely with sales leaders and other key stakeholders to understand business challenges, elicit detailed requirements, and define optimal future state processes and solutions
Translate high-level business objectives and detailed requirements into comprehensive functional specifications, user stories, use cases, and process diagrams that engineering teams can effectively implement
Facilitate workshops, conduct interviews, and present findings and recommendations to various audiences, ensuring alignment and buy-in across all levels of the organization
Develop and manage detailed project plans, timelines, resource allocation, and budgets. Monitor project progress, identify risks and issues, and implement mitigation strategies to ensure successful delivery
Work closely with engineering, product management, UX/UI design, and other cross-functional teams throughout the entire software development lifecycle
Identify opportunities for process improvement and automation within sales operations, leveraging technology to drive efficiency and effectiveness
Support change management activities, including developing communication plans, training materials, and user adoption strategies for new processes and systems
Define key performance indicators (KPIs) and success metrics for projects, and track post-implementation performance to ensure solutions deliver intended business value
Ensure all projects and solutions align with the broader Sales strategy and Apple’s overall business objectives
Qualification
Required
Typically requires a minimum of 8+ years of experience as business analyst, project management, or program management role, specifically leading complex, cross-functional business transformation projects
Ability to understand and explain complex business processes, systems, and tools with a specific focus on upstream/downstream impact and the relationship between multiple functions and/or tools
Foundational understanding of AI/ML concepts and the ability to effectively collaborate with AI/ML, product, UX, engineering, and analytics teams to guide the development of innovative, technology-driven solutions
Deep expertise in SDLC project management and business analysis (e.g., current state assessment, future state definition, gap analysis, requirements gathering, specifications, user stories, process flows, timelines, user acceptance testing, change management, etc.)
Proven analytical skills with the ability to investigate data, business, or systems problems to expose root causes and identify solution options
Proven ability to effectively plan, organize, and lead simultaneous projects with competing priorities, strategies, and timescales
Outstanding written and verbal communication skills, with the ability to simplify complex ideas and tailor to technical and non-technical audiences
Proven experience creating polished executive presentations and 'storytelling through data' to motivate and inspire others
Strong collaboration and relationship-building skills with the ability to quickly establish trust, credibility, and influence across a variety of cross-functional and multi-directional partners
Bachelor's degree or equivalent experience
Preferred
Prior experience in a sales, marketing, or enterprise technology environment is highly preferred
Expertise in one or more enterprise content platforms such as CMS, DAM, PIM, and content syndication platforms (e.g., Adobe Experience Manager, Salesforce Experience Cloud, Stibo STEP, Salsify)
Passion for continuous improvement with the curiosity to uncover gaps, resilience to manage ambiguity, and drive to optimize processes and create solutions
Forward-thinking approach and tenacity to anticipate risks/opportunities and proactively drive towards the desired outcomes
Project Management Professional (PMP) certification is a plus
Master's Degree is a plus
Benefits
Comprehensive medical and dental coverage
Retirement benefits
A range of discounted products and free services
Reimbursement for certain educational expenses — including tuition
Discretionary bonuses or commission payments
Relocation
Company
Apple
Apple is a technology company that designs, manufactures, and markets consumer electronics, personal computers, and software.
10001+ employees
H1B Sponsorship
Apple has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6998)
2024 (3766)
2023 (3939)
2022 (4822)
2021 (4060)
2020 (3656)
Funding
Current Stage
Public CompanyTotal Funding
$5.67BKey Investors
Berkshire HathawayMicrosoftSequoia Capital
2025-05-05Post Ipo Debt· $4.5B
2025-01-16Post Ipo Debt· $0.31M
2021-04-30Post Ipo Equity
Leadership Team
Tim Cook
CEO
Craig Federighi
SVP, Software Engineering
Recent News
Venrock
2025-12-01
2025-09-25
Mac Daily News
2025-09-25
Company data provided by crunchbase