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University of Miami · 5 months ago

Customer Service Representative 3 Full Time Bascom Palmer Eye Institute Miami, FL

Miami, FL

Full-time

Onsite

Mid Level

3+ years exp

The University of Miami's Bascom Palmer Eye Institute is seeking a full-time Customer Service Representative 3 to handle various inquiries and customer concerns. This role involves guiding lower-level staff, addressing complaints, and ensuring customer satisfaction through effective communication and problem-solving.

Higher Education

H1B Sponsor Likely

Responsibilities

Receives, addresses, and responds to general inquiries, requests for service/support, and/or complaints

Researches all inquiries to address any issues or concerns

Refers concerns to other service areas/departments for follow-up, as needed

Resolves routine and basic problems and communicates solutions or requested information to the customer

Verifies that appropriate changes/resolutions have been finalized

Keeps record of customer interactions, recording details of inquiries, complaints, comments, and final resolution in applicable database

Escalates and refers unresolved customer grievances to department leadership for further review, as necessary

Reviews and processes confidential information with discretion

Adheres to University and unit-level policies and procedures and safeguards University assets

Qualification

Customer service experienceProblem-solving skillsMicrosoft Office proficiencyEffective communicationConfidential information handling

Required

High School Diploma or equivalent

Minimum 3 year of relevant experience

Ability to communicate effectively in both oral and written form

Ability to recognize, analyze and solve a variety of problems

Ability to process and handle confidential information with discretion

Ability to work evening, nights, and weekends as necessary

Proficiency in computer software (i.e., Microsoft Office)

Benefits

Medical

Dental

Tuition remission

And more

Company

University of Miami

Glassdoor3.9

At UM you'll join a diverse and energized academic community.

Founded in 1925

Coral Gables, fl, US

5001-10000 employees

http://miami.edu

H1B Sponsorship

University of Miami has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (208)

2024 (151)

2023 (149)

2022 (121)

2021 (95)

2020 (114)