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Lavazza Group · 1 day ago

Technical Service Manager

Los Angeles County, CA

Full-time

Hybrid

Senior Level

5+ years exp

Lavazza Group is a globally recognized coffee brand present in 90 countries, and they are seeking a Technical Services Manager for their North America division. This role is responsible for driving technical service excellence and commercial growth, partnering with distributor partners and internal teams to ensure optimal performance and customer satisfaction.

CoffeeFood and BeverageManufacturing

Responsibilities

Serve as the primary technical liaison for assigned territory, supporting service-related sales initiatives and customer escalations

Provide technical training and re-education to distributor partners and field teams on equipment capabilities, maintenance, and troubleshooting

Monitor and improve key performance metrics such as first-time fix rate, asset uptime, and service response time

Conduct site visits for installations, demos, and escalated service issues to ensure customer satisfaction and operational excellence

Collaborate with Account Managers and Distributor Managers to identify service gaps and implement corrective actions

Manage spare parts inventory and ensure compliance with standard operating procedures and safety protocols

Support the rollout of new equipment and technical programs in the field

Other duties as assigned

Qualification

Technical services experienceCommercial equipment maintenanceCRM systems proficiencyData analysis skillsCommunicationInterpersonal skillsProblem-solving mindset