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Pennsylvania Lumbermens Mutual Insurance Company · 4 months ago

Operations Supervisor

Philadelphia Office

Full-time

Onsite

Mid Level

Pennsylvania Lumbermens Mutual Insurance Company is seeking an Operations Supervisor to manage the processing staff and ensure the timely and accurate delivery of underwriting operations. The role involves overseeing various operational functions, implementing process improvements, and supporting business development efforts, particularly in Workers’ Compensation.

FinanceFinancial ServicesInsurance

Responsibilities

Manage and oversee the processing staff, ensuring adherence to corporate standards

Ensure quality and timeliness of: - New business rating - Renewal rating - Policy issuance - Endorsement activity

Evaluate staff performance and provide coaching for improvement

Identify and implement process improvements to increase efficiency, productivity, and cost savings

Manage administrative processing of all policy documentation (quotations, renewals, cancellations, endorsements)

Build strong relationships with underwriting, business development, claims, loss control, brokers, insureds, and Green Tree Risk Partners to resolve issues and drive profitable growth

Actively support Green Tree Risk Partners in soliciting and developing Workers’ Compensation business opportunities

Ensure compliance with all regulatory and corporate deadlines

Assist with system testing (Insurity Policy System and others) to support departmental functions

Recommend process automation and mechanization opportunities

Develop and maintain SOPs for all operations responsibilities

Support growth by ensuring special requests from underwriting, sales, and Green Tree Risk Partners are fulfilled promptly

Provide production reporting: - Monthly departmental reports - Weekly company production reports, including review in management meetings

Participate in major projects and cross-departmental initiatives

Assist Customer Service during management absences

Perform other duties as assigned

Qualification

Policy transactions knowledgeMS Office proficiencyLeadership skillsOrganizational skillsTeam collaborationPersonal development commitmentProperty & Casualty license’s degreeCommunication skillsConfidentiality

Required

Responsible for direct management of PLM's processing staff, ensuring timely and accurate delivery of underwriting operations including new business, renewals, policy issuance, endorsements, and system administration

Manage and oversee the processing staff, ensuring adherence to corporate standards

Ensure quality and timeliness of new business rating

Ensure quality and timeliness of renewal rating

Ensure quality and timeliness of policy issuance

Ensure quality and timeliness of endorsement activity

Evaluate staff performance and provide coaching for improvement

Identify and implement process improvements to increase efficiency, productivity, and cost savings

Manage administrative processing of all policy documentation (quotations, renewals, cancellations, endorsements)

Build strong relationships with underwriting, business development, claims, loss control, brokers, insureds, and Green Tree Risk Partners to resolve issues and drive profitable growth

Actively support Green Tree Risk Partners in soliciting and developing Workers' Compensation business opportunities

Ensure compliance with all regulatory and corporate deadlines

Assist with system testing (Insurity Policy System and others) to support departmental functions

Recommend process automation and mechanization opportunities

Develop and maintain SOPs for all operations responsibilities

Support growth by ensuring special requests from underwriting, sales, and Green Tree Risk Partners are fulfilled promptly

Provide production reporting including monthly departmental reports and weekly company production reports, including review in management meetings

Participate in major projects and cross-departmental initiatives

Assist Customer Service during management absences

Perform other duties as assigned

Strong knowledge of policy transactions and processing

Proficiency in MS Word, Access, Excel, and mainframe systems

Excellent leadership and communication skills

Strong organizational skills and ability to maintain confidentiality

Team-oriented, collaborative approach

Commitment to personal and professional development

Property & Casualty license a plus; if not currently licensed, must obtain within six (6) months of employment

Preferred

Bachelor's degree preferred

Company

Pennsylvania Lumbermens Mutual Insurance Company

Pennsylvania Lumbermens Mutual Insurance Company is a nationally recognized property and casualty insurance carrier serving the lumber, woodworking and building material industries.

Founded in 1895