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Seneca Gaming Corporation · 2 days ago

Marketing Services Rep

Niagara Falls, NY

Full-time

Onsite

New Grad, Entry Level

Seneca Gaming Corporation is seeking a Marketing Services Representative to provide quality guest service for a high volume of telephone inquiries. The role includes answering inquiries about various services, booking reservations, and ensuring compliance with company policies while delivering exceptional customer service.

Gambling & Casinos

Responsibilities

Answer telephone inquiries requesting information on hotels, restaurants, retail shops, spa & salon, entertainment, transportation, and other available services. Prepare arrangements for customers as requested in accordance with established policies and procedures

Respond to routine patron requests, such as qualifications for hotel and restaurant services or availability

Book show tickets, hotel, restaurant, and golf reservations

Verify invitations and respond to casino promotions regarding invited guests, tournaments and events

Interact daily with player development, hotel, entertainment, food & beverage, retail, spa and salon, transportation, hotel sales and other department personnel as needed to fulfill guest requests

Assist in the training of new staff members

Perform all other related and compatible duties as assigned

Cooperate with the Seneca Gaming Authority to ensure compliance with all rules and regulations of the Seneca Gaming Corporation

Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times

Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff

Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies

Must complete all required SGC Training programs within nine (9) months from commencement of employment

Attend all necessary meetings

Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule

Qualification

Customer service skillsCommunication skillsTelephone communicationProblem resolutionTeam collaboration

Required

Must be 18 years of age or older upon employment

Must have excellent customer service skills, speak in a clear, pleasant voice, and have good hearing to ensure effective telephone communication

Must possess excellent communication skills

Ability to write routine correspondence and to speak effectively to the public, employees and customers

Ability to deal effectively and interact well with the customers and employees

Ability to resolve problems/conflicts in a diplomatic and tactful manner

Must be able to work in an environment where smoking is permitted

Position requires confined sitting 90% of the time, telephone communication 70% of the time and computer keyboarding 80% of the time

Must be able to stand, walk, and move through all areas of the casino/hotel

Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino/hotel environment and effectively deal with customers, management, employees, and members of the business community in all situations

Must have adequate manual dexterity to operate office equipment

Occasional light lifting required

Occasional travel necessary

Must be able to effectively understand and communicate to candidates and employees

Preferred

High School diploma or equivalent preferred

Company

Seneca Gaming Corporation

Since opening Seneca Niagara Casino in 2002, Seneca Gaming Corporation has grown into one of the largest private sector employers in Western New York, with 4,000 employees at its three locations.

Founded in 2002