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Rhode Island Blood Center · 4 months ago

Lead Donor Specialist

Providence, RI

Full-time

Onsite

Senior Level

2+ years exp

Rhode Island Blood Center (RIBC) has been a vital community lifeline in delivering lifesaving blood products for over 45 years. The Lead Donor Specialist is responsible for overseeing blood collection activities, ensuring donor safety, excellent customer service, and adherence to Standard Operating Procedures (SOPs). This role involves managing staff assignments, training new technicians, and optimizing the blood collection process.

Health CareMedicalNon Profit

Responsibilities

Performs all duties and responsibilities of a Donor Care Technician I-III

Analyze donor data and determine optimal product collections on appropriate instruments

Conducts Donor Care Technician training for new and newly promoted staff

Participates in employee audits

Performs on going competency assessment, including retraining

Provides technical coaching to staff

Trouble shoot equipment/computer issues at on site or mobiles

Effectively manage blood collection process to ensure optimal donor flow/staff utilization and that all blood collection activities take place in accordance with SOPs

Plan staff assignments, breaks, and lunches per department standards and donor needs

Ensure appropriate handling of blood collections

Qualification

PhlebotomyDonor Care TechnicianCustomer ServiceTechnical CoachingLeadership

Required

High School Diploma or equivalent

Two or more years in health care or customer service experience in a blood center, plasma center, or other highly regulated environment

Successful completion of Donor Care Technician levels I-III

Any combination of education, training and experience that has supplied the necessary knowledge, skills, and experience to perform the essential functions of the job