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TERREPOWER (formerly BBB Industries) · 2 days ago

Sr. Technical Customer Service Rep

Chesterfield, MI

Full-time

Onsite

Mid, Senior Level

3+ years exp

TERREPOWER is a leader in sustainable manufacturing, driving the circular economy by extending the life of essential products in the automotive and industrial markets. The Sr. Technical Customer Service Rep is responsible for providing technical solutions to customer inquiries, maintaining a customer database, and identifying sales opportunities while achieving sales targets.

AutomotiveEnergyManufacturing

H1B Sponsor Likely

Responsibilities

Provides information about products and services addressing customer needs and offering technical solutions

Responding to customer service calls courteously and professionally, answering customers' questions and sending additional information per email

Understanding customers’ needs and identifying sales opportunities

Creating and maintaining a database of current and potential customers

Identifies and nurtures potential clients

Upselling and explaining product and services features, via telephone and email; providing prices and lead times

Preparing Quotes, Orders, addressing client inquiries regarding status of orders, back-order reports, payments, RGAs, returns, repairs, etc

Communicating with in-house teams in inquire builds time, technical requirements, and shipping logistics to provide the most accurate lead times

Providing customer support and troubleshooting services via telephone and email

Communicating with existing and new customers, contacting potential customers, and following up on leads, including communicating shipping of confirmed orders, any delays or ETA’s

Staying up to date about competing products and services

Closing sales and achieving sales targets

Investigate and troubleshoot customer service issues

Perform other duties as assigned

Qualification

Hydraulic experienceFluid Power SpecialistCustomer serviceTechnical solutionsSales skills

Required

High School Graduate or equivalent

3+ years of Hydraulic experience

Preferred

Some post-secondary education

Fluid Power Specialist or willing to obtain within first year

Benefits

Purpose-Driven Work – Every day, your work will contribute to extending the useful life of essential products, keeping vehicles on the road and critical systems running.

Innovative Mindset – We encourage creative problem-solving and bold ideas to push the boundaries of what is possible.

Global Reach, Local Impact – With operations in North America and Europe, we have a global presence but remain deeply connected to the communities we serve.

Growth & Development – Whether you’re on the production floor, in engineering, or part of our corporate team, we invest in your success through training, mentorship, and career advancement opportunities.

A Culture of Collaboration – Rooted in teamwork and shared values, our employees work together to tackle challenges and drive meaningful change.

Company

TERREPOWER (formerly BBB Industries)

TERREPOWER (formerly BBB Industries) is a global leader in sustainable manufacturing, serving the automotive and industrial markets.

Founded in 1987

Daphne, Alabama, USA

10001+ employees

https://www.terrepower.com

H1B Sponsorship

TERREPOWER (formerly BBB Industries) has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (7)